Associate Customer Care

Randstad India

Job Location:

Faridabad - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

JD : Customer Service

Customer care representatives assume responsibility for the clients issue and serve as the sole point of contact for all the questions regarding the troubleshooting process. This includes providing the client with information on the anticipated time of resolution to regularly provide updates on the status of the task

Meet call handling quotas and individual and team sales targets
Gather and analyse client data to identify possible products or services to recommend to management
Provide appropriate solutions and substitutes within the timeframes specified and follow up to ensure resolution
Maintain client interaction logs handle customer accounts and file paperwork as and when necessary
Follow communication protocols rules and policies

Shift : 9 am to 5.30 PM

Working Days : Monday to Friday

JD : Customer Service Customer care representatives assume responsibility for the clients issue and serve as the sole point of contact for all the questions regarding the troubleshooting process. This includes providing the client with information on the anticipated time of resolution to regularly p...