Customer Support | Master Move | Chennai

Company Name : Master Move

Position Title : Customer Support Executive

Employment Type: Full-Time

Industry: Logistics & Transportation

Work Location:Nungambakkam Chennai Tamil Nadu

Experience Required : 1 Year

Salary : 25000 per month

Male / Female

10:00 AM 7:00 PM

Master Move is a growing logistics company committed to providing reliable transportation and moving solutions. We focus on delivering excellent customer experiences through efficient operations timely communication and professional service.

• Handle inbound and outbound customer calls professionally.

• Respond to customer inquiries through phone calls and emails.

• Coordinate with logistics and operations teams to track shipments and service requests.

• Maintain accurate customer records and service updates in Excel.

• Follow up with customers regarding service status feedback and issue resolution.

• Prepare daily reports and customer support documentation.

• Address customer complaints and escalate issues when required.

• Ensure timely and effective communication with clients.

• Support administrative and coordination activities related to logistics operations.

• Any Graduate degree.

• Minimum 1 year of experience in Customer Support Customer Service Logistics Support or a related role.

• Good verbal and written communication skills in English and Tamil.

• Proficiency in MS Excel Email Communication and Microsoft Office.

• Strong interpersonal and customer-handling skills.

• Ability to multitask and work in a fast-paced environment.

• Good problem-solving and follow-up abilities.

• Experience in logistics transportation courier or service-based industries will be an added advantage.

• Customer-focused mindset with a professional attitude.

• Strong organizational and coordination skills.

• Ability to maintain accuracy while handling customer data and reports.

• Stable career growth in the logistics industry.

• Professional and supportive work environment.

• Opportunity to enhance customer service and coordination skills.

• Performance-based growth opportunities.