Customer care executive ( Gurgaon)

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Customer Care Executive (CCE) is the primary link between an organization and its customers. They are responsible for managing inquiries resolving complaints and ensuring high customer satisfaction across phone email and ResponsibilitiesInbound & Outbound Support: Address customer queries process orders and provide accurate product or service Resolution: Investigate customer issues offer appropriate solutions and follow up to ensure full Management: Update and maintain accurate records of customer interactions and feedback in the -Selling: Identify opportunities to upsell products or services that fit the customers SkillsCommunication: Excellent verbal and written communication skills (e.g. in English and Hindi for the local Indian market).Active Listening & Empathy: Ability to understand customer frustrations and handle stressful situations with Proficiency: Familiarity with Customer Relationship Management (CRM) software and basic ticketing RequirementsEducation: High school diploma intermediate (12th pass) or equivalent : Previous experience in a BPO call center or customer service role is highly preferred though fresh