Phlebotomy Operations Manager
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Job Location:
Colorado Springs, CO - USA
Monthly Salary:
$ 75000 - 95000
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Phlebotomy Operations Manager
Location: Colorado Springs CO
Why Ascend
Come work for a company that is transforming the industry!
Ascend Clinical LLC is one of the highest-volume clinical laboratories in the United States processing millions of tests each month with advanced tools and technology. For over 30 years weve set the standard for service and excellence in testing.
What sets Ascend apart is our unique combination of clinical and healthcare water testing as we drive innovation across multiple areas of laboratory science. Were growing rapidly and looking for individuals who thrive in a fast-paced environment embrace new challenges and want to help shape whats next.
The Phlebotomy Operations Manager is responsible for oversight of laboratoryprovided phlebotomy services delivered in outpatient care settings supported by the laboratory. This role ensures highquality specimen collection patient safety regulatory compliance and a positive patient experience. The Phlebotomy Operations Manager leads and supports phlebotomy staff manage daytoday service delivery. This individual collaborates with laboratory leadership and clinical partners to support diagnostic testing services nationally.This position is handson and patient and client focused with primary accountability for staff performance service quality and compliance with laboratory standards across supported locations.
Key Responsibilities:
- Oversee daily laboratoryprovided phlebotomy and operational services across client locations
- Ensure safe accurate specimen collection labeling handling and transport in accordance with laboratory policies and regulatory requirements
- Monitor patient flow specimen integrity and service quality
- Adjust staffing assignments and workflows to meet service needs and laboratory expectations
- Perform phlebotomy duties as needed to support continuity of care and service delivery in instances where backup phlebotomy services are necessary
- This individual will play an integral role in supporting phlebotomy operational workflows for all CKD programs and initiatives
- Ensure phlebotomy services comply with laboratory standards safety requirements and applicable regulations governing specimen collection and preanalytic processes
- Monitor quality indicators audit findings incident reports and patient feedback related to phlebotomy services
- Investigate service issues or complaints and implement corrective actions in collaboration with laboratory leadership and clinical partners to improve quality and patient experience
- Directly supervise a growing phlebotomy team and workflow assigned to supported care settings
- Develop and manage staff schedules to ensure adequate coverage
- Monitor attendance performance expectations and service reliability
- Complete performance evaluations and provide coaching counseling and corrective action
- Promote a professional respectful and serviceoriented workforce that represents the laboratory appropriately
- Manage contingency coverage plans either through backup phlebotomist or designated vendors as necessary
- Ensure all phlebotomy staff receive appropriate initial and ongoing training to perform safely and independently in supported care environments
- Oversee orientation and competency assessment in specimen collection techniques patient identification infection prevention professionalism and laboratory policies
- Maintain required training and competency documentation
- Provide remedial training as needed to address performance or compliance gaps. Serve as a technical and procedural resource to staff
- Serve as the primary laboratory contact for phlebotomyrelated service issues within supported environments
- Collaborate with laboratory leadership providers nursing representatives patient access information systems and logistics teams to support accurate ordering specimen handling transport and result reporting
- Communicate laboratory expectations policies and operational updates clearly to phlebotomy staff. Address service concerns promptly to maintain trust and service continuity
- High school diploma or equivalent required; bachelors degree preferred
- Phlebotomy certification preferred
- Minimum 35 years of phlebotomy experience
- Prior supervisory or leadership experience required
- Strong interpersonal communication and customer service skills
- Ability to lead teams working independently across multiple care environments
- Knowledge of laboratory specimen collection standards and regulatory requirements
- Advanced understanding of Patient Experience & Professional Conduct
- Deep knowledge of Phlebotomy Quality & Safety
- Strong leadership acumen
- Highly motivated and collaborative individual
- Must be willing to travel to client sites as necessary
- Ability to pivot direction quickly
- As needed may be required to travel to client locations for initial launch as well as ongoing compliance audits as necessary
Compensation:
- $75000-$95000
As an Ascend Clinical employee you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage life and disability insurance 401(k) with company match paid holidays and vacation personal days and dental and vision options.
Ascend is an Equal Opportunity Employer - M/F/Disabled/Veteran
Ascend Clinical LLC is committed to promoting an equal employment opportunity workplace environment and is an equal opportunity employer. It is the policy of the company that all qualified applicants will receive consideration for employment without regard to race color religion sex age national origin citizenship pregnancy genetic information (GINA) disability military and/or veteran status and/or any other status protected by applicable Federal state or local law. The companys policy is to recruit hire train promote and administer all employment-related matters on the basis of an individuals qualifications abilities and efforts without regard to protected status.
Required Experience:
Manager
About Company
One of the largest independent laboratories in the country, Ascend offers comprehensive clinical testing, robust water testing services, online training, and more.
