CDM Learning Manager (cFSP TMF Learning Manager)

Job Overview

Accountable for capability and learning activities related to the delivery of CDGM services and the adoption of TMF and good documentation practices across the business.

Responsibilities

• Develop and implement effective fit-for-purpose capability development learning and knowledge management deliverables to users of TMF and CDGM services across the business.
• Partner with key stakeholders across the business to understand learning and knowledge management needs and proactively identify and implement solutions to meet those needs.
• Create and manage metrics/KPIs and dashboards relating to CDGM learning capability and knowledge management activities and facilitate discussions with CDGM LT and others relating to trends and issues.
• Partner with service providers and internal stakeholders to ensure 3rd party partners are aware of and delivering services aligned with CDGM capability learning and knowledge management requirements.
• Partner with learning capability and knowledge management groups across Novartis to ensure CDGM is aligned with wider efforts and to keep aware of and leverage best practices and new developments.
• Serve as Subject Matter Expert on TMF learning formal and informal processes and tracking tools relating to learning capability development and knowledge management.
• Support the development and delivery of strategies to increase the adoption and improvement in TMF health and document management across stakeholder groups.
• Provide support in preparation for audits/inspections contribute to root cause analysis identification and creation/delivery of CAPAs.
• Act as CDGM point of contact for other projects and initiatives to ensure engagement and involvement of CDGM as needed.

Qualification:

• Bachelors degree in life science/healthcare is required; with minimum 5 years experience in clinical development/clinical operations and minimum 3 years experience with document management systems and excellent understanding of system structures and generic document management functionality.
• Ability to train others; previous training experience is required.
• Fluent written and oral English

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.