Know Your Customer (KYC) Manager

As a KYC Managerwithin theGlobal Corporate Bankingteam you will be responsible for the day-to-day overall management of KYCRelationshipOfficers. You will play a key role in ensuring the business is implementing and maintaining a robust AML/KYC program. Your role will involve managing a team ofaround 5 KYC Relationship Officers recruiting performance management employee development and coaching training and staff readiness. You will also be responsible for maintaining oversight and ultimate responsibility for a regionally aligned KYC portfolio.

Job Responsibilities:

• Evaluate staff performance and provide feedback via informal discussions quarterly/semi annual 3/3- meetings and annual review process. Represent staffs performance during semi-annual Talent review discussions.

• Coordinate and lead regular team meetings where appropriate.

• Provide KYC Relationship Officers with guidance and resources to perform their specified job functions.

• Facilitate the collaboration of ideas and follow-up to recommend the best solutions.

• Provide support in the process of interviewing and hiring new KYC Relationship Officers.

• Manage the teams pipeline to ensure KYC Lifecycle Events are coordinated with offshore partners in a timely manner; manage and adjust the teams broader capacity.

• Work with direct manager and regional market leadership to maintain proactive management of client escalations issues and other items that require special handling related to KYC Lifecycle Event management.

• Work closely with partners in compliance and other AML/KYC functions to ensure consistent processes are being followed.

Required qualifications capabilities and skills:

• BA/BS or equivalent work experience

• Prior experience in preparing and processing KYC forms

• Client Service or Data Quality and Controls experience

• Strong time management organizational planning and follow-up skills; ability to multi-task effectively

• Strong analytical and problem-solving skills

• Strong interpersonal skills; ability to partner with internal partners and leverage internal resources

• Prior management/supervisory experience; demonstrated leadership ability

• Demonstrated commitment to coaching and people-development

• Ability to use various PC and internet applications and tools to support the KYC process including reporting analyzing and tracking metrics

• Proficient in MS Office applications especially Excel

Preferred qualifications capabilities and skills:

• Excellent attention to detail

• Strong verbal and written communication skills

• Independent self-motivated and a team player