Venues & Entertainment Senior Ops Manager
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Job Location:
New York City, NY - USA
Yearly Salary:
$ 85000 - 95000
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Free food & snacks
- Health insurance
- Paid time off
- Vision insurance
- Wellness resources
About the Role
We are seeking a highly driven Senior Operations Manager to lead operational execution for large-scale events including concerts backstage hospitality and high-volume food service this pivotal role you will own end-to-end event operations from production planning and logistics through on-site leadership and post-event recaps. Your primary objective is to ensure every event runs safely on time and strictly adheres to our brand standards.
The ideal candidate combines hands-on leadership in fast-paced live event environments with the strategic ability to build structure improve processes and scale repeatable operations across multiple formats. Success in this role is measured by consistent service quality strong team performance seamless execution under pressure and continuous improvement driven by clear communication and post-event debriefs.
As a Senior Operations Manager your responsibilities will span across several key areas of the business requiring a balance of strategic planning and tactical execution.
At the headquarters level you will coordinate strategy and establish a weekly execution cadence in partnership with the V&E Director. You will act as the critical link between high-level planning and on-the-ground field execution collaborating with multiple departments to align client expectations with flawless delivery. You will be directly responsible for a team of 4-8 people and will communicate the logistics and requirements of the event to them. Within your team you will also be responsible for mentoring and developing the team members fostering a culture of accountability and growth. This role will also require you to refine and implement Standard Operating Procedures (SOPs) for event execution identify operational inefficiencies and standardize best practices across all events to ensure consistency and scalability.
In the days leading up to events you will project order receive and handle all materials and resources needed for packs including but not limited to paper goods beverages and snacks. You will make sure that all items are packed appropriately and accounted for as needed. During live events you will direct the planning and execution of large-scale operations translating client needs and event briefs into comprehensive actionable operational plans. You will serve as the central point of coordination and decision-making on-site ensuring all services meet company standards for quality timing and presentation while strictly adhering to Department of Health (DOH) regulations.
You will build and manage detailed logistics plans (Run of Shows) encompassing load-in/out procedures timing routing and equipment movement. This involves coordinating seamlessly with culinary operations and other field teams to guarantee event readiness and proactively developing robust contingency plans. Furthermore you will determine comprehensive staffing needs based on event scope and develop schedules to ensure optimal coverage across all service phases. You will also identify and oversee equipment planning and tracking ensuring all materials and assets are fully accounted for well-organized and event ready.
Maintaining clear consistent communication across Directors Account Management and the Operations team is crucial. You will ensure all internal stakeholders are fully aligned on timelines responsibilities and performance expectations. Facilitating a structured communication flow is particularly important during high-pressure time-sensitive events. Post-event you will lead comprehensive debriefs and actively implement feedback to drive continuous improvement.
To be successful in this role candidates must possess a blend of operational expertise leadership capabilities as well as physical and technical proficiency. This job may require early starts late finishes as well as weekend and holiday flexibility.
- 5 years of proven experience in event operations hospitality or production management. Demonstrated success in managing large-scale high-volume events.
- Strong understanding of logistics staffing models and live event execution. Ability to seamlessly transition between strategic planning and tactical on-site execution.
- Ability to lift between 50-75lbs and work on your feet in some cases for long periods of time
- Excellent organizational skills and the ability to solve complex problems effectively under pressure. Strong communication and leadership capabilities with a track record of guiding high-performing cross-functional teams.
- Comfortable working in cloud-based shared environments (e.g. MS Teams SharePoint). Advanced proficiency in Microsoft Office suite.
- MS Excel: For managing operational trackers and organizing datasets across multiple events for real-time operational use.
- MS PowerPoint: For creating compelling internal and client-facing materials.
- MS Word: For drafting detailed event briefs and comprehensive operational documentation.
- MS Outlook: To manage high-volume communications from clients and internal leadership ensuring clear timely and professional information flow.
- Salary: $85000$95000 commensurate with experience
- Medical dental and vision insurance
- Paid time off (PTO)
- 401(k)
- Flexible Spending Account (FSA) and transit benefits
- Cell phone reimbursement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
WORKING AT SAVORY
Savory is a full-service boutique hospitality firm on a mission to elevate the corporate dining experience making it fresher and more reliable with a focus on quality food experiences and hospitality four core services (corporate catering events amenities and Simply Savory our grab-and-go offering) mean that we are always looking for talented individuals who are passionate about providing exceptional hospitality to our client partners.
At Savory our people are at the heart of everything we do. Were a tight-knit team of passionate innovative culinarians who strive to live our values every day: authenticity curiosity collaboration solutions and community.
Were passionate about sustainable solutions: in how our food is sourced and served as well as creating sustainable careers in hospitality for our addition to our benefits package which is available to all full-time team members we are a growth-focused organization and take every opportunity to champion our team and help them grow with us into roles greater than they could have imagined.
OUR VALUES
At Savory we pride ourselves on being a values-based organization:
- Curiosity: Our curiosity is always driving us to ask questions learn more and get better. Were agile for ourselves and our client partners.
- Authenticity: We believe in a true commitment to respect diversity and integrity. Our team is unapologetically themselves and brings their diverse life experiences to our work every day.
- Collaboration: Teamwork is our foundation! Were independently driven each of us experts in our field and when we come together are able to rely on each other to create something exceptional.
- Solutions: We always operate from a solutions-oriented mindset. There is nothing too big or too small for us to solve and we apply our learnings to ensure successful measures are in place for the future.
- Community: We believe in community first and cultivating a culture of gratitude. We celebrate and support each other in all our endeavors both in and outside of our shared Savory goals.
Intrigued Wed love to hear from you! Use the link here to check out our available positions.
Not sure which position is right for you but still interested in joining the Savory team Email a resume and cover letter to and well be in touch!
Required Experience:
Manager
About Company
Corporate Catering In The Heart Of The City. Let Savory take care of it all: menu selection, presentation, staffing, and everything in between. Quality ingredients. Top talent. Genuine hospitality.
