Senior Manager, Risk Product and Flows

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role:

As a Senior Manager Risk Product and Flows you will lead product strategy and execution for merchant onboarding experiences that support credit risk and underwriting decisioning for small businesses. You will work closely with Credit Risk Underwriting Fraud Data Science Engineering Design and go-to-market teams to translate business requirements into scalable compliant and efficient onboarding journeys that improve approval speed merchant conversion and activation outcomes.

What youll do:

• Own end-to-end merchant onboarding experiences that support risk and underwriting requirements including know your business (KYB) know your customer (KYC) identity verification business verification and underwriting data capture.
• Design and optimize onboarding flows that collect required data and documentation based on established credit risk underwriting and fraud requirements.
• Translate decision outcomes including approve pend decline and additional information required into clear onboarding experiences that support merchant understanding and completion.
• Partner with Credit Risk Underwriting Fraud and Data Science teams to operationalize evolving requirements into product requirements workflow changes and user experience enhancements.
• Drive integration and orchestration efforts with third-party verification and data providers to support underwriting and onboarding needs.
• Define monitor and improve key performance indicators including onboarding conversion decision latency manual review rate boarding speed and time to first transaction.
• Lead cross-functional delivery across Engineering Design Operations and go-to-market teams to deliver scalable onboarding capabilities without direct people management responsibility.
• Balance onboarding speed data collection and control requirements to improve approval rates and downstream merchant activation while maintaining compliance with established standards.

Experience youll need to have:

• 6 years of experience in product management leading complex digital product initiatives including onboarding account origination payments fintech credit risk underwriting or fraud-related experiences.
• 6 years of experience translating business risk and operational requirements into product requirements process flows and customer-facing experiences in regulated environments.
• 6 years of experience using performance metrics experimentation and data analysis to prioritize enhancements and measure product outcomes.
• Experience working with cross-functional partners across Credit Risk Underwriting Fraud Data Science Engineering Design Operations and go-to-market teams.
• Experience defining and managing measurable product performance indicators such as conversion latency manual review rates and activation outcomes.
• Bachelors degree in business product management technology finance or a related field or equivalent combination of education related experience and/or military experience.

Experience that would be great to have:

• Experience with self-service and sales-assisted merchant onboarding journeys.
• Experience with structured query language (SQL) analytics tools or experimentation frameworks.
• Experience integrating with third-party identity verification business verification or underwriting data providers.
• Experience supporting small business or merchant acquiring products.

How youll work:

• This role is on-site Monday through -office time supports onboarding and improves team productivity.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical financial social and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training development and internal mobility opportunities.
• Medical dental vision life and disability insurance options available from day one.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental caregiver and military leave.

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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