Customer Success Lead (Life Sciences)

Customer Success Lead (Life Sciences)

We have an opportunity for a Customer Success Lead (Life Sciences)to join us at Honeywell in the UK where you will be responsible for leading Customer Success execution for the EMEA region ensuring consistent delivery of customer value retention and growth. The role manages Senior Customer Success Managers and CSMs and translates Customer Success strategy into daytoday operational execution.

Operating under the direction of the Global Director of Customer Success this role ensures customer engagement models health management renewal execution and growth/expansion motions are executed with discipline and consistency while maintaining strong crossfunctional coordination.

This is a remote role with around 25% travel across EMEA.

Honeywell

We have been innovating for more than 100 years and now were creating whats next. Our programs serve a global community and our hometowns too. We provide resources and financial support to causes around the world and encourage employee volunteerism. We are committed to the highest standard in everything we do!

Key Responsibilities

• Own customer health value realisation onboarding adoption and lifecycle execution while proactively identifying risks and driving retention and renewal outcomes.
• Lead and develop a team of Customer Success Managers through goalsetting coaching performance reviews and talent development.
• Maintain operational excellence by executing standardised CS processes ensuring accurate forecasts visibility of customer health and effective use of CS tools and systems.
• Partner crossfunctionally with Sales Support and Delivery to support renewals account strategy onboarding issue resolution and escalations.
• Provide feedback to senior leaders to improve CS processes identify efficiency opportunities and strengthen consistency in execution.

Key Skills and Qualifications

• Bachelors degree or equivalent experience
• Significant experience in Customer Success Services or Account Management preferably within Life Sciences
• Demonstrated experience leading customerfacing teams
• Strong operational communication and stakeholdermanagement skills

We Value

• Experience in recurringrevenue subscription or servicesbased business models
• Experience working in a matrixed or global organisation
• Familiarity with Customer Success metrics health models and renewal management

Our Offer

• A culture that fosters inclusion diversity and innovation in an international work environment
• Market specific training and ongoing personal development.
• Experienced leaders to support your professional development

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race religion colour national origin gender sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers innovators dreamers and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt