Advanced Associate, Customer Success

At Pearson we believe in the power of difference. Harnessing the unique skills perspectives and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. Thats why were committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment thats inclusive and diverse and where our people can be themselves so we can reflect the customers and learners we serve.

Your Opportunity

• This is a permanent term-time role (195 days per year) working 37.5 hours per week.

• You will be part of the high performing internal account management team maximising opportunities to ensure schools have a positive experience when using our digital services and building a strong and trusting relationship with us.

• We work with key decision-makers including headteachers subject leaders/coordinators to help them get the best out of our services and to keep them enthusiastically using those services year after year. We want to understand their challenges and articulate the ongoing value of our products and services supporting them to raise childrens attainment.

A day in the life of aAdvanced Associate Customer Success

• Planning your strategy for targeting schools - working with data provided and CRM to identify opportunities to ensure we retain a loyal customerbase;

• Managing your time effectively to keep in close touch with yourschools;

• Contacting key decision makers discussing needs proposing solutions and quotationsmaximising the customers use of ourproductsso they renew eachyear;

• Proactively identifying opportunities to increase the impact of Pearsons services from a combination of outbound and inboundcalls;

• Confidently using technology to deliver remote meetings through desktopsharing;

• Continually updating your knowledge of curriculum and our products and services to ensure you present the best proposition for the customer.

Our Successful Candidate

Our ideal candidate is someone who has genuine interest working in the Education sector. You are someone have had experience working successfully in a sales/target driven environment.This could include telesales retail sales or any role where you are working towards sales targets. You will also have excellent organisational skills and the ability to assimilate and deliver new information to a range of key decisions makers.

You have a positive and determined attitude to if you have a passion for connecting with people influencing others and is driven to supporting schools in achieving the best for their pupils then we would love to meet you to discuss the role further.

Your Reward & Benefits

Well expect a lot and we know youll do great work so we give a lot back with some of the best benefits in the business. We know that one size doesnt fit all so our workplace programmes meet the different needs of our diverse teams and their families too. There is a range of options too many to list here but when you join our Pearson family you can look forward to:

• A role that fits around school term-time (195 days annually)
• Annual bonus
• Generous pension scheme where we match and double what you contribute up to 16% depending on your age.
• Maternity paternity and family care leave as well as flexible work policies.
• Stock/share purchase options.
• Employee discounts
• For full details of our UK benefits please visit: Pearson Jobs Benefits

Additional Information

This role is home-based and we welcome applicants who are able and willing to commute to Oxford on ad-hoc basis.