The Team:

The Client Success team supportsbuysideandsellsideclients across EMEA. You will work with experienced colleagues in a collaborative fast-moving environment where no two days are the same. Our clients range from Tier 1 to Tier 3 firms and rely on us for responsive high-quality this role you will help create a positive client journey through day-to-day interactions that drive product adoption client satisfaction and long-term retention.

The Impact:

As a Client Success Analyst you will help clients get value from S&P Global Market Intelligence solutions by providingtimelysupport practical guidance and a strong service experience. Your work will help strengthen client relationships increase product usage and engagement and support retention and growth across existing accounts. This role is also a strong entry point for someone who wants to build clientrelationshipmarket and product knowledge for future growth within the business.

Responsibilities:

• Manage inbound client queries through our case management email system and phone lines working with global support teams in the US EMEA and Hong Kong to providetimelyupdates and resolutions.

• Act as a day-to-day point of contact for buyside andsellsideclients helping with service queries and application support.

• Join and support client meetings including training sessions product demonstrations and transactional support conversations.

• Prepare scheduled and ad hoc reports accurately and on time.

• Investigate client issuesidentifyroot causes and help coordinate next steps to resolve them.

• Work closely with ProductBuild teams to log track and help resolve production issues affecting clients.

• Partner with Professional Services during client onboarding to support training and user access setup.

• Stay informed about market and regulatory developments that may affect client serviceactivities andapply updates to team processes when needed.

• Build your knowledge by learning from experienced colleagues sharing insights with the wider team and contributing to continuous improvement.

• Prioritize your work effectively ask for guidance when needed and adapt as team and client priorities change.

• All employeesare required towork from the office a minimum of 2 days per week

WhatWereLooking For:

Basic Required Qualifications:

• Bachelors degree or equivalent relevant work experience.

• Strong interest in capital markets and financial markets with a desire to learn more about how our clientsoperate.

• Comfortable using Microsoft Office and online tools.

• Clear written and verbal communication skills with the ability to explain information in a simple and professional way.

• Strong interpersonal skills and a collaborative approach to building trusted relationships with clients and colleagues.

• Good organization and time-management skills including the ability to manage priorities ask questions when needed and deliver high-quality work.

• A proactive mindset attention to detail and willingness to learn through feedback shadowing and hands-on experience.

• A positive team-first attitude with enthusiasm for building relationships and supporting shared goals.

• Werequireall candidates who reach the final stage of our interview process to attend at least one in-person interview which is ordinarily at your nearest S&P Global office. This must be completed before we canproceedto an offer.

Additional Preferred Qualifications:

• Previousexperience in client service customer support operations or a financial services environment.

• Language skills are welcome but not essential.

• An interest in learning about financial data market workflows and client-facing products.

• Confidence working across global teams in a fast-paced environment.