Technical Delivery Manager

Role Overview

A leading North American financial institution is seeking a Technical Delivery Manager to lead Fixed Income technology delivery. This role combines strong domain expertise delivery leadership and team management with a focus on ensuring stable high-quality production environments and successful vendor partnerships.

The successful candidate will bring deep Fixed Income knowledge hands-on delivery experience and strong communication skills to lead a small high-performing team and manage key third-party platforms.

Key Responsibilities

• Lead end-to-end delivery of Fixed Income technology initiatives ensuring alignment with business priorities
• Manage a team of 23 delivery professionals providing leadership coaching and performance management
• Oversee production stability and ensure effective incident management and resolution
• Act as the primary point of contact for stakeholders ensuring clear and consistent communication across business and technology teams
• Build and maintain strong relationships with internal stakeholders including trading desks operations and senior leadership
• Manage and oversee vendor relationships including performance issue resolution and service delivery (particularly Broadridge)
• Drive planning execution and reporting across multiple initiatives and workstreams
• Identify track and mitigate delivery risks dependencies and issues
• Ensure adherence to governance regulatory requirements and enterprise standards
• Promote continuous improvement in delivery practices and operational processes

Required Skills & Experience

• Minimum 10 years experience in Fixed Income technology delivery or operations
• Strong knowledge of Fixed Income products and trade lifecycle processes
• Hands-on experience with Broadridge Impact / ICI platform
• Proven experience managing small teams (23 people) with direct people leadership responsibilities
• Strong production support knowledge including incident management and system stability
• Demonstrated experience managing third-party vendors and service providers
• Excellent communication skills with the ability to engage effectively across technical and business stakeholders
• Strong delivery background across Agile Waterfall or hybrid methodologies

Preferred Qualifications

• Experience within large capital markets organisations
• Familiarity with front-to-back Fixed Income processing
• Understanding of regulatory and risk frameworks in financial services
• Relevant certifications (e.g. PMP Agile SAFe)

Personal Attributes

• Strong communicator with the ability to influence at multiple levels
• Hands-on leader who is comfortable operating close to the technology and production environment
• Results-driven and accountable
• Strong problem-solving and decision-making skills
• Collaborative and adaptable in a complex fast-paced setting

Why Join

• Lead critical Fixed Income delivery and production initiatives
• Manage a focused high-impact team with ownership responsibility
• Work closely with key vendors and business stakeholders
• Contribute to strategic platforms within a leading financial institution
• Competitive compensation and benefits