Quality Operations Manager

Job Description

The Role

The Quality Operations Manager (QOM) is responsible for leading a large size vehicle Plant Quality Operations Team to execute vehicle quality initiatives and manage floor operations across all production shifts for the Quality department. The QOM is key to leading cross functional problem solving to support producing world class Heavy Duty Trucks. This role requires deep knowledge of the GMNA Quality Manual. This position reports to the Flint Assembly Quality Manager.

What Youll Do (Responsibilities)

• Ensure quality management system processes are established implemented and maintained

• Escalate and solve problems influencing vehicle level quality.

• Provide assistance in analyzing and solving complex manufacturing problems

• Assist in obtaining resources to effectively perform quality operations

• Correct and adjust the quality system to changing goals of the plant organizations and regulations

• Promote awareness of customer requirements throughout the organization

• Ensure compliance and has an experienced level knowledge of the GMNA Quality Manual

• Develop participate and drive Business Plan Deployment process

• Meet all safety people quality responsiveness cost and environment requirements and targets

• Develop and coordinate the plant quality plan in support of the GMNA vision (BIQ4 GMS Next)

• Provide coordination/participation of Voice of the Customer (Warranty Compass etc.) process problem solving teams and gap closure plans.

• Coordinate plant remediation independent repair confirmation (IRC) and quality review processes

• Work with production and quality engineering to ensure vehicles meet the completed vehicle inspection standards

• Manage all vehicle holds working with GM Logistics and our local logistics company

• Communicate between shifts departmental areas and other departments to implement best practices resolve problems and sustain consistent performance to objectives

• Build and maintain good working relationships with employees union and management

• Provide environment which stimulates team member involvement and personal growth through communication suggestions development training plans etc.

• Understand and consistently administer the National and Local Agreements

• Work involves a considerable amount of initiative in decision-making accompanied by a high level of independent discernment.

• Assist in the overall direction and coordination of manufacturing activities.

Your Skills and Abilities (Required Qualifications)

• Significant experience ( 5 years) in manufacturing quality engineering or operations within an automotive or similar complex manufacturing environment.

• Demonstrated experience with quality management systems and manufacturing launch.

• Strong working knowledge of core quality tools and methodologies such as PFMEA control plans problem-solving (8D A3 DMAIC) root cause analysis and error proofing.

• Proven ability to lead cross-functional teams and influence without direct authority across engineering manufacturing and supply base.

• Demonstrated success in driving standardized processes metrics and continuous improvement.

• Strong data analysis and problem-solving skills with the ability to translate data into actionable insights and decisions.

• Excellent communication and presentation skills with the ability to engage all levels of the organization.

• Must be able to work on a rotating/flexible shift (1st 2nd or 3rd) as well as overtime and weekends as needed.

What Can Give You a Competitive Edge (Preferred Qualifications)

• Bachelors degree in Engineering Quality Manufacturing or related technical field or equivalent experience.

• Advanced degree in Engineering Quality Operations Management or Business.

• Experience in a Global Manufacturing or multi-plant environment with exposure to global standards and best practices.

• Prior experience in an automotive OEM or Tier 1 supplier quality or launch role.

• Professional certifications in quality or process improvement (e.g. CQE CSSGB/CSSBB Lean Six Sigma).

• Hands-on experience with APQP PPAP and other automotive-specific quality requirements.

• Familiarity with GM or similar global product development and launch processes including PQRRs and program gateway reviews.

• Demonstrated ability to lead change build alignment and sustain adoption of new standards across diverse stakeholder groups.

• Strong organizational skills with the ability to prioritize plan and execute complex launch activities.

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Benefits Overview

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Non-Discrimination and Equal Employment Opportunities (U.S.)

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All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

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