TAM Case Specialist

• Application Deadline: May 9 2026
• Bloomfield
• On-site
• Hourly salary: $18 - $20

Job Description

Responsibilities:

• Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events meetings training business continuity etc.
• Reviewing and adjudicating leave and/or accommodation requests in compliance with federal state and company policies.
• Establishing eligibility and applicability of leave requests while ensuring timely communication with employees employers and other key stakeholders necessary to appropriately determine liability.
• Maintain active oversight of leave claims from initiation to closure following appropriate policies and procedures around timely submission of information and absences in accordance with the plan(s).
• Providing exceptional customer service while maintaining confidentiality and regulatory compliance requirements.
• Support a continuous focus on quality and continuous improvement by ensuring efficiency accuracy and a positive claimant experience.
• Meeting and exceeding Key Performance Indicators and productivity metrics while maintaining quality.

Required Skills:

• High School Diploma or GED equivalent.
• 2 years Customer Service background.
• New hires should live a commutable distance from the site the role is posted in.
• Strong communication skills both written and oral.
• Demonstrated critical thinking in activities requiring analysis investigation and/or planning.
• Strong Letter writing/Microsoft Word skills.
• This role has mandatory paid training starting on February 16th. Candidates must be available and present for all training days.

Preferred Skills:

• 1 years experience in one or more leave State and Federal Leave Laws.
• Prior experience with PFML FMLA Absence Management or Disability Claims.
• Experience handling insurance claims (auto home life etc.)
• College Degree / Higher Education.