Tailormade Japan Support Internship

About the Opportunity

As a member of the Discova Tailormade Support team you will be a part of a group of passionate individuals who are committed to consistently delivering an excellent sales experience and who take pride in their expertise of Discovas product offerings and destinations. You will be customer obsessed and deliver a consistent high service both during and post-sale. You will be a key part in supporting our Tailormade Experts and achieving our business goals.

You will have an eye for detail and go above and beyond to deliver a high level of customer service to our partners so they come back to us time and time again.

Your main responsibilities are:

• Support Tailor-made team in reviewing new enquiries and respond as necessary to qualify and get more information if necessary.
• Coordinate with clients to understand their travel requirements.
• Maintain accurate records of customer interactions and transactions.
• Update and manage client databases.
• Provide exceptional customer service and address client inquiries.
• Assist in preparing sales reports and presentations.
• Participate in ongoing trainings to learn about product updates destination news supplier news and other Sales Support sessions
• Stay informed of industry trends customer habits and interests destination and supplier news and other topics that will help confirm sales.
• Working closely with Tailormade Experts to grow destination knowledge.

About you

The Essentials:

• Final year students or fresh graduate with degree in Travel/Tourism; or in Sales Marketing Business
• Fluent in English language (both speaking and writing)
• Travel industry course and/or experience within travel industry is a preference.
• Technology and working with software/ web applications are plus.
• Be able to work full time.

The Attributes:

• Ability to work independently or in a team environment;
• Adaptable and able to work with changing priorities;
• Humble enthusiastic supportive detailed;
• Eagerness to learn and adapt in a fast-paced environment.
• Excellent MS Office skills especially Excel Word
• Excellent time/priority management skills with good attention to detail.
• Good communication and interpersonal skills with the ability to effectively engage with both internal and external stakeholders.

What You Will Enjoy

Culture: Join Discova and Flight Centre Travel Groupcertified Great Place to Work across multiple regions with a team culture like no other in the travel industry

Travel Discounts: Exclusive rates for you family and friends on flights hotels tours cruises travel insurance and more

Career Growth: Real opportunities across a global network of brandswe promote from within and invest in your development

Learning & Development: Access to LinkedIn Learning with 24500 courses; individualized development pathways

Recognition: Famous FCTG culture at Reward & Recognition events including Global Gathering and EOFY celebrations

Inclusive Workplace: Were an Equal Opportunity Employer welcoming diversity across race ethnicity religion gender identity sexual orientation disability and age

Give Back: Corporate Social Responsibility program; paid parental and volunteer leave

Sustainability: Were committed to protecting the environment essential to tourisms future

About Discova

As a DMC with 95% local staff we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discovas DNA as a company and we are committed tobeing an equitable workplace for all our employees regardless of gender identity ethnicity disability or sexual orientation. We welcome you to our family as you are and who you are.

To learn more about Discova and our work perks click: in touch now and Discova a world of possibilities!