Japan Reservations Executive

Discovais on the lookout for a motivated people-oriented Reservations Executive to join our global team in Hanoi Vietnam.

About the Opportunity

As a member of the Reservations team the Reservations Executive plays a key role in ensuring that Discova meets and exceed its goals and operates successfully. This will involve the delivery of best-in-class service and memorable local experiences for travellers. Operationally the role will be responsible for fulfilling booking logistics handling operational issues and continually providing feedback to management on risks and possible improvements of the ways we operate our products. You have a strong desire for structure exceptional organisational skills and love working according to procedures and schedules. You thrive on being meticulous and methodical and delivering a world-class service.

Your main responsibilities are:

• Manage and make reservations of accommodation air ticket(s) train ticket(s) suppliers restaurants and all services included in a package (except tour guides).
• Effectively cooperate with Operations and Fleet Product Sales Customer Experience and suppliers for seamless daily operations and overall service improvements.
• Ensure all bookings passenger details logistic information internal notes and supplier notes are updated on reservations system in an accurate and timely manner.
• Resolve customer service issues to customers satisfaction with appropriate corrective and preventive measures.

About you

The Essentials:

• A degree in tourism and hospitality would be an advantage.
• Fluent in national local language and intermediate to advanced level of written and spoken English.

The Attributes:

• Well-developed problem-solving skills.
• Customer centric with commitment to high standards of service delivery.
• High attention to detail and strong time/priority management skills.
• Able to work independently or in a team environment.
• Comfortable with a flexible rotating roster that may include late nights weekends and early mornings.
• Ability to work with uncertainties/changing priorities and to remain calm under pressure.
• Willing to travel on business when required.
• Personally aligned with Discovas company purpose and values.
• Proficient with Microsoft Office applications.

What You Will Enjoy

Culture: Join Discova and Flight Centre Travel Groupcertified Great Place to Work across multiple regions with a team culture like no other in the travel industry

Travel Discounts: Exclusive rates for you family and friends on flights hotels tours cruises travel insurance and more

Career Growth: Real opportunities across a global network of brandswe promote from within and invest in your development

Learning & Development: Access to LinkedIn Learning with 24500 courses; individualized development pathways

Recognition: Famous FCTG culture at Reward & Recognition events including Global Gathering and EOFY celebrations

Inclusive Workplace: Were an Equal Opportunity Employer welcoming diversity across race ethnicity religion gender identity sexual orientation disability and age

Give Back: Corporate Social Responsibility program; paid parental and volunteer leave

Sustainability: Were committed to protecting the environment essential to tourisms future

About Discova

As a DMC with 95% local staff we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discovas DNA as a company and we are committed tobeing an equitable workplace for all our employees regardless of gender identity ethnicity disability or sexual orientation. We welcome you to our family as you are and who you are.

To learn more about Discova and our work perks click: in touch now and Discova a world of possibilities!