IT AI Platform Engineer (Enterprise AI & Agents)

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Job Description Summary:

Essential Duties and Responsibilities:

• Build & Deploy AI Agents

  • Design build and maintain AI agents that support real business workflows

  • Connect agents to enterprise systems data sources and tools (e.g. Microsoft 365 knowledge bases ticketing systems APIs)

  • Create prompt logic tools and guardrails to ensure agents are accurate helpful and safe

• Drive Adoption & Business Value

  • Partner with business teams to identify highvalue use cases for AI

  • Turn user needs into working AI solutions quickly

  • Measure adoption effectiveness and outcomes of AI agents and workflows

  • Continuously improving solutions based on feedback and usage data

  • As a trusted subject matter expert mentor members of the team

• Platform Management & Operations

  • Manage the lifecycle of AI agents (build deploy monitor enhance retire)

  • Ensure platform reliability performance and costeffectiveness

  • Monitor usage performance and issues and respond as needed

  • Contribute to standards patterns and best practices for enterprise AI

  • Maintain a catalogue of agents that includes but not limited to documentation including and not limited to an overview of the agent its purpose how its engaged technical schematics and configurations to ensure a proper record of system design and recovery purposes

• Governance Security & Risk

  • Work closely with IT Security Legal and Compliance teams

  • Ensure AI solutions follow internal policies and responsible AI principles

  • Help define guardrails around data access prompts and outputs

• Required Qualifications

  • Three (3) or more years experience building or operating AIpowered applications agents or automations ideally within the Moveworks platform

  • Strong understanding of generative and agentic AI including a strong comprehension of how large language models are used in practical enterprise settings

  • Experience integrating systems via APIs or connectors

  • Experience of working within the Software Development Lifecycle (SDLC) or similar process that ensures consistency and quality

  • Comfortable working across IT Security and business teams

  • Strong business acumen that helps identify business challenges and translate them into IT solutions

  • Ability to work independently with minimal supervision with a proven track record of contributing to complex projects with aggressive timelines.

  • Ability to troubleshoot incidents and conduct system analysis with minimal direction.

  • Strong scripting skills using PowerShell along with proficiency in developing and troubleshooting PowerApps and Flow.

  • Outstanding written and verbal communication skills who can explain complex AI concepts in simple easy-to-understand language.

  • Good interpersonal skills with a strong focus on listening and questioning to derive the best solutions.

• Preferred Qualifications

  • Experience with Microsoft 365 Copilot Power Platform or similar enterprise platforms

  • Familiarity with prompt engineering agent frameworks or orchestration tools

  • Experience with automation workflow tools or service management platforms

• Education

  • Degree preferred

  • Exposure to AI governance data protection or risk management

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

As part of our commitment to a safe and trustworthy workplace we include background and reference checks in our hiring process.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment please call: or send an email to We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy enthusiastic over-achievers youll enjoy your career with us!