Retail Web & App Support Analyst SOA 26-05049

Job Title: Retail Web & App Support Analyst
Location: Bolingbrook IL 60440
Duration: 6 Months (Contract)

Work Schedule:

• 5 days per week including Saturday and Sunday
• Weekend shifts: 7:00 AM 4:00 PM CT or 8:00 AM 5:00 PM CT
• Plus 3 weekday day shifts

Position Summary

We are seeking a detail-oriented Retail Web & App Support Analyst to support the day-to-day operations of digital platforms including websites and mobile applications. This role focuses on monitoring system performance identifying issues and ensuring timely resolution to deliver a seamless user experience.

This position requires weekend availability (Saturday and Sunday) along with three additional weekdays.

Key Responsibilities

• Monitor website and application performance including traffic errors and user activity
• Identify troubleshoot and escalate technical or operational issues as needed
• Triage and manage incident tickets based on severity and business impact
• Document issues clearly including reproduction steps screenshots and timestamps
• Collaborate with IT engineering and business teams to resolve issues efficiently
• Track incidents through resolution and provide regular status updates
• Analyze basic performance metrics such as conversion rates and error rates
• Identify trends and provide actionable insights for improvement
• Execute test cases for new features and validate functionality across platforms
• Perform testing on desktop mobile and application environments
• Log track and follow up on defects until closure
• Maintain documentation for processes workflows and system updates
• Ensure data accuracy system stability and reliability
• Support ongoing digital initiatives and assist senior team members as needed

Required Qualifications

• Bachelors degree or equivalent practical experience in a relevant field
• 2 years of experience in digital operations eCommerce or technical support roles
• Strong analytical troubleshooting and problem-solving skills
• Basic understanding of website functionality mobile applications and user experience principles
• Familiarity with ticketing or incident management tools (e.g. JIRA ServiceNow) preferred
• Excellent communication documentation and organizational skills
• Ability to manage multiple tasks and priorities in a fast-paced environment

For more details reach at or Call / Text at .

About Navitas Healthcare LLC: It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.