Client Engagement & CRM Manager

As part of Sias continued international expansion we are accelerating the transformation of our Client Engagement and CRM environment to support our global growth ambitions. To lead this effort we are recruiting a Client Engagement & CRM Manager in Mumbai to join our Global Marketing team.  

In this role you will combine a strong focus on client engagement and account development and CRM management. You will support the evolution of our CRM platform (HubSpot) foster adoption across multiple countries deploy and monitor account management routines and ensure that CRM becomes central for client insight and commercial performance.  

Key Responsibilities 

CRM Transformation & Global Enablement 

• Support teams across countries in embedding CRM and client engagement routines into their commercial habits. 

• Drive CRM governance: data models workflows user roles documentation training materials and best practices. 

• Lead continuous improvement initiatives to reinforce CRM as a strategic asset for customer intelligence communication automation and account strategy execution.  

Client Engagement Account Management & Performance Insights 

• Build reporting frameworks and dashboards to monitor account development and client engagement metrics. 

• Strengthen account management discipline by embedding best practices and routines such as account reviews client touchpoint planning key stakeholder mapping etc. 

Operational Excellence & Performance Tracking 

• Own CRM quality ensuring data hygiene accuracy and consistency across global teams. 

• Optimize automation workflows segmentation logic and CRM-driven communications in partnership with marketing teams. 

Cross-Functional Collaboration & Stakeholder Management 

•  Work closely with business and corporate functions to establish a sustainable and effective client engagement approach. 

• Provide guidance and support to regional teams ensuring they adopt consistent processes and leverage CRM capabilities effectively. 

• Serve as the go-to expert for all CRM-related topics. 

• Partner with internal teams and HubSpot teams to manage integrations system enhancements and platform scalability. 

Qualifications :

Required Experience 

• 5 years of experience as a CRM Manager CRM Lead or transformation-oriented CRM Specialist. 

• Solid background in CRM systems (HubSpot mandatory) including automation segmentation reporting and cross-team enablement. 

• Experience supporting organizational change driving adoption and securing stakeholder engagement. 

• Strong understanding of data governance data quality principles and CRM architecture. 

Skills & Mindset 

• Strong analytical skills with the ability to structure data into insights and action plans. 

• Excellent communication and training abilities; able to influence and work with senior stakeholders. 

• Proactive solution-oriented and able to operate both strategically and hands-on. 

• High level of rigor and attention to detail. 

• Fluency in English (mandatory) 

Additional Information :

What We Offer 

• Opportunity to lead critical projects in a global consulting environment. 

• Leadership development programs and training sessions at our global centers. 

• A dynamic and collaborative team environment with diverse projects. 

• Position based in Mumbai (onsite). 

Position based in Mumbai (onsite).   

Sia is an equal opportunity employer. All aspects of employment including hiring promotion remuneration or discipline are based solely on performance competence conduct or business needs. 

Sia is an equal opportunity employer. All aspects of employment including hiring promotion remuneration or discipline are based solely on performance competence conduct or business needs. 

Remote Work :

No

Employment Type :

Full-time