Business Administration Apprentice

• Be a confident communicator comfortable dealing with staff students contractors and external stakeholders
• Be highly organised with strong attention to detail
• Demonstrate a proactive problem-solving approach
• Show an interest in estates facilities or operational services
• Be keen to learn develop and take responsibility in a busy working environment
• Be able to manage competing priorities and remain calm under pressure

Key Responsibilities

1. Acting as the first point of contact for Estates and Facilities enquiries via phone email and helpdesk system
2. Logging prioritising and allocating reactive maintenance jobs accurately
3. Monitoring job progress and updating stakeholders on status and completion
4. Providing excellent customer service and managing expectations professionally

1. Supporting the coordination of planned and reactive maintenance works
2. Assisting with scheduling engineers caretaking staff and contractors
3. Maintaining accurate records within the Estates CAFM / helpdesk system
4. Raising and tracking purchase orders in line with financial procedures
5. Supporting invoice checking and basic cost tracking

1. Assisting with the administration of statutory compliance records (e.g. fire legionella asbestos)
2. Supporting the preparation of reports on job volumes response times and performance
3. Maintaining organised digital and paper records to support audits and inspections

1. Supporting Estates supervisors and managers with day-to-day administrative tasks
2. Assisting with induction administration for contractors and new Estates staff
3. Supporting busy operational periods such as summer works and term start
4. Contributing to service improvement initiatives and process reviews

1. Actively contribute to the Colleges mission and values
2. Promote a positive health and safety culture and follow safe working practices at all times
3. Ensure compliance with GDPR and confidentiality requirements
4. Support cross-college activities where required particularly during peak operational periods
5. Undertake any other duties appropriate to the role and level of responsibility

Skills Knowledge and Expertise

1. GCSE English and Maths (or willingness to work towards if required)
2. Strong verbal and written communication skills
3. Good IT skills including Microsoft Office applications
4. Organised with good attention to detail
5. Ability to work independently and as part of a team
6. Willingness to learn and commit to completing an apprenticeship

1. Experience in a customer-facing or office-based role
2. An interest in facilities estates or operational services
3. Experience of working in a busy or fast-paced environment
4. Basic understanding of helpdesk systems or job logging (training provided)

Benefits