Patient Enrollment Specialist

Clinical Research Performance-Based Bonus Eligible

As a Clinical Enrollment Specialist you are responsible for driving enrollment (people) into cosmetic and personal care clinical studies by identifying engaging and converting qualified participants. This is a high-activity target-driven role that blends outreach persuasion and problem-solving at the leading edge of innovation in the cosmetics space. 

You will operate with a sales mindset: proactively contacting leads overcoming objections and matching the right participants to the right studies. Success in this role is measured by your ability to consistently deliver qualified participants into studies on time with opportunities for performance-based incentives.

What Youll Do

• Own enrollment targets for assigned studies; consistently deliver against daily and weekly goals
• Proactively engage leads via outbound calls follow-ups and database mining
• Convert interest into commitment by clearly explaining study requirements and addressing concerns
• Screen and qualify participants based on protocol criteria (medical history demographics study-specific requirements)
• Schedule and manage appointments to maximize show rates and study completion
• Adapt quickly to changing study criteria timelines and enrollment needs
• Identify gaps and opportunities in recruitment pipelines and adjust approach accordingly
• Partner with clinic and study teams to ensure smooth participant handoff and study execution
• Maintain accurate tracking of activity pipeline and outcomes

What Success Looks Like

• High volume of outbound activity with strong conversion rates
• Consistent achievement of enrollment targets
• Ability to fill hard-to-recruit studies through creativity and persistence

Who Thrives Here

• Naturally persuasive communicators who can build trust quickly
• Competitive self-motivated individuals who take ownership of results
• Goal-oriented achievers

Qualifications :

• High school diploma or equivalent required. Undergraduate degree preferred.
• Experience in outbound calling sales recruiting or customer acquisition strongly preferred
• Strong communication and objection-handling skills
• Ability to manage multiple priorities in a fast-paced environment

Compensation

• Base hourly rate performance-based bonuses tied to enrollment outcomes

Additional Information :

SGS is an Equal Opportunity Employer and as such we recruit hire train and promote persons in all job classifications without regard to race color religion sex national origin disability age marital status sexual orientation gender identity or expression genetics status as a protected veteran or any other characteristics protected by law.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge skills and/or abilities required.

This job description should not be construed as an exhaustive statement of duties responsibilities or requirements but a general description of the job. Nothing contained herein restricts the companys rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability please call for assistance and leave a message. You will receive a call back.  Please note this phone number is not for general employment information but is only for individuals who are experiencing difficulty applying for a position due to a disability.

Remote Work :

No

Employment Type :

Full-time