Senior Technical Engineer

The purpose of this role is to provide senior technical leadership and act as the the escalation point for complex highimpact technology issues ensuring the stability reliability and security of critical systems that support clinical and operational functions at Epworth sites. The position exists to resolve the most challenging technical problems drive permanent fixes and reduce technical debt across the environment through expert troubleshooting rootcause analysis and collaboration with infrastructure application and vendor teams.

Responsible for uplifting the capability of Technology Coordinators and sitebased support teams you will provide mentoring technical guidance and solution validation to ensure consistent highquality service delivery.  By maintaining expertise across infrastructure applications networks and integrated clinical systems you will ensure that escalations are handled efficiently accurately and in alignment with organisational standards and ITIL practices.

This position ensures that critical technology services remain stable secure and optimised enabling staff and doctors to deliver safe uninterrupted patient care and ensuring the organisation can operate with confidence in its technology foundations.

You will make an impact by:

• Strengthening system reliability performance and security.
• Conducting proactive health checks.
• Ensuring compliance with patching and configuration baselines.
• Identifying opportunities for automation and continuous improvement.
• Contributing to a more mature resilient and efficient technology environment.

Position Description Inherent Requirements

Qualifications :

You will bring:

• Tertiary qualification in Information Technology Computer Science or a related discipline; or equivalent industry experience.
• Relevant industry certifications (e.g. Microsoft VMware Cisco ITIL Foundation).
• ITIL Intermediate or Practitionerlevel certification
• Demonstrated experience in a senior or 3rdlevel technical support role within a complex enterprise environment.
• Experience supporting multisite operations with diverse user groups.
• Proven ability to troubleshoot and resolve complex infrastructure application and integration issues.
• Experience providing technical guidance or escalation support to Level 1/2 teams.
• Experience working with vendors and 3rdlevel teams to resolve advanced technical issues.
• Experience contributing to system maintenance patching upgrades and change implementation.
• Experience with InTune SCCM AutoPilot knowledge
• Experience developing technical documentation runbooks or knowledge bases

Additional Information :

At Epworth everybody matters.

At Epworth its a community. Its the sense of belonging and being part of an organisation that puts the patient in the centre of all that is addition to this you will have access to:

• Epworths enhanced Not for Profit status (and not available in the public sector) provides the opportunity for employees to salary package up to $15900 pre-tax annually leading to greater take home pay
• The largest educational scholarship program of its kind in Australia
• Ability to purchase up to four additional weeks of leave
• Reduced cost of health services for you and your family at Epworth
• Relocation assistance is available for approved candidates

Enquire / Apply

Sound interesting To apply click the Im Interested button and attach your CV and cover letter.

For more information refer to the attached position description or contact Epworth Talent on (03).

It is a condition of employment with Epworth HealthCare subject to reasonable exemptions that you have had COVID-19 vaccinations including where recommended by public health authorities and booster vaccinations.

As a child safe organisation all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and hold a valid employee Working with Children Check (provided by you).

At Epworth we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all across race ability ethnicity gender age sexuality cultures and beliefs that reflect the communities we work in. At Epworth we care.

It is a condition of employment with Epworth HealthCare subject to reasonable exemptions that you have had an annual Influenza vaccination where this is required under Epworth policy.

As a child safe organisation all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).

At Epworth we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all across race ability ethnicity gender age sexuality cultures and beliefs that reflect the communities we work in. At Epworth we care.

Remote Work :

No

Employment Type :

Full-time