Identity Management Rapid Response Officer

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race colour national origin ethnic or social background genetic information gender gender identity and/or expression sexual orientation religion or belief HIV status or disability.

ABOUT WFP

The World Food Programme is the worlds largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace stability and prosperity for people recovering from conflict disasters and the impact of climate change.

At WFP people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse committed skilled and high performing teams selected on merit operating in a healthy and inclusive work environment living WFPs values (Integrity Collaboration Commitment Humanity and Inclusion) and working with partners to save and change the lives of those WFP serves.

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WHY JOIN WFP

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive diverse and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training accreditation coaching mentorship and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country regional and global offices around the world and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:
The United Nations World Food Programme (WFP) is the worlds largest humanitarian organization saving lives in emergencies and using food and cash assistance to change lives and empower people to meet their essential needs. WFP does this both through direct programming as well as by supporting governments on their national pathways toward the Sustainable Development Goals (SDGs) in partnership with multiple stakeholders. WFP is the largest cash actor in the humanitarian community: WFP transferred over US$3.3 billion to 56 million people across 72 countries in 2022.
WFP endeavours to reach as many people in need as possible utilising available resources. This means making sure that assistance reaches intended people while preventing or detecting the possible divergence of entitlements (food and cash). WFP either collects personal data from people directly or receives data from partners to enrol people into assistance programmes and then continually verifies people to make sure that assistance is reaching the right individuals and families.
The Cash-Based Transfer (CBT) Division in HQ has been tasked with leading WFPs corporate approach to Identity Management (IDM) which includes supporting field operations to securely collect store and utilise personal information from people we serve to reach them effectively with assistance.
CBT is therefore recruiting an IDM Rapid Response Officer to augment the CBT Rapid Response Team. The incumbent will be expected to deploy to emergencies for about 6-8 months per year depending on operational needs and with breaks between deployments. They will be deployable in a variety of contexts including large corporate emergencies to support Country Offices in designing and setting up business processes such as registration enrolment verification and the delivery of CBT and in-kind assistance with assurance. Specific TORs for each deployment will depend on the country context.
Job Purpose:
As an Identity Management Rapid Response Officer you will support the design of business processes key controls and business requirements for registration enrolment verification and the delivery of CBT and in-kind assistance. You will work in partnership with WFPs Technology division (TEC) and relevant product owners to ensure that the business capabilities needed are embedded in corporate systems tools and services. Support the development and delivery of global support offered to WFP country offices and partners for IDM systems and operations. You will ensure close coordination with WFP field colleagues end-users of systems people we serve and other key stakeholders and deploy on mission regularly to solve challenges and support optimal field operations. Gather feedback and requests from WFP country offices and work towards meeting their needs through overall excellent support and service provision.
RESPONSIBILITIES:
1.
Manage day-to-day implementation of Identity Management by providing support to WFPoperations (including activity design implementation monitoring and budget preparation).
2.
Support structures for Country Offices to raise issues and ask questions related to IdentityManagement solutions and operational support needs.
3.
Establish and maintain effective and constant two-way communication with key stakeholdersof Identity Management solutions including Country Offices Reginal Bureaus and externalpartners.
4.
Provide direct support to Country Offices related to Identity Management solutions standardoperating procedures best practices and Identity Management services.
5.
Coordinate with WFP TEC Division and relevant product owners to ensure that corporatesystems perform the business capabilities needed. Guide the prioritisation of new featuresproduct roadmaps and change requests for corporate systems based on field needs corporatestandards and best practices.
6.
Work closely with CBTs normative and policy focal points user experience experts and otherkey stakeholders to ensure that corporate systems and services are developed and offeredfollowing a human-centred design approach user journey mapping and are upholding ofpeoples rights to privacy and protection.
7.
Contribute to CBTs global support structure for Identity Management including defining theroles and responsibilities (between HQ Regional Bureaus and Country Offices) and monitoringthe delivery of support activities.
8.
Engage with WFP country offices and regional counterparts to agree on deliverables(formalised as Service Agreements) and facilitate the delivery of support services.
9.
Continuously review feedback and new requests from Country Offices Regional Bureaus andact on the feedback to continually enhance WFPs corporate capabilities and service offerings.
QUALIFICATIONS & EXPERIENCE REQUIRED:
Education:

University Degree or Advanced University Degree in international relations political
or economic science business administration computer and information systems or other relevant academic areas.
Experience:
Five or more years of relevant work experience in designing and implementing
humanitarian in-kind or cash programmes involving registration verification or enrolment of beneficiaries is key. Field experience in humanitarian operations is essential.
Knowledge & Skills:
Microsoft Office data collection tools database technologies and project management methodologies. Experience and ability to effectively engage and
coordinate across a variety of stakeholders.

Languages:
Fluency (level C) in English with an intermediate knowledge of another official UN language (Arabic Chinese French Russian and Spanish) or Portuguese (one of WFPs working languages) is desirable.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation please contact:

NO FEE DISCLAIMER

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REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email LinkedIn or any other channel.

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• If you experience technical issues while submitting your application you may contact us at . Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.

• At the application stage the only required documents are your CV and Cover Letter. Additional documents (passport certificates recommendation letters etc.) may be requested later in the process.

• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs job requirements merit and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse all forms of discrimination any kind of harassment sexual harassment and abuse of authority. Therefore all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ) International Civil Service Commission (ICSC) FAO Finance Committee WFP External Auditor WFP Audit Committee Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP both during their service and within three years of ceasing that service.