Product Manager-Tech, Subscriptions, Ring Subscriptions

We are looking for a Product Manager-Tech to own operational excellence and quality for Rings subscriptions this role you will work at the intersection of product engineering operations and customer service to identify friction points in the subscriber journey diagnose root causes through data analysis and drive product fixes that eliminate them. You will ensure our billing platform is reliable accurate and works the way customers expect it to while building the processes and tooling needed to sustain a healthy growing subscriptions business. The ideal candidate uses AI to raise their productivity and quality across all elements of their work from data analysis and root-cause investigation to writing product requirements and prototyping solutions.

Key job responsibilities
* Own the operational health of the subscriptions experience end-to-end including billing reliability plan management and payment processing
* Partner closely with Customer Service to analyze support contacts identify recurring pain points and translate them into prioritized product improvements
* Build and maintain analyses and reporting that connect subscriber experience metrics (contact rate churn drivers billing errors) to business outcomes
* Drive root-cause analysis on billing payment and subscription lifecycle issues and work with engineering to implement durable fixes
* Develop and implement processes that proactively detect and prevent subscriber-facing errors and quality degradations before they reach customers
* Deliver regular reporting and insights on subscriptions business performance connecting operational metrics with financial drivers to inform strategic decisions
* Work with cross-functional partners (engineering CS finance marketing) to deliver projects and launches that improve subscriber retention and satisfaction
* Identify opportunities to automate and streamline operational workflows using AI and other tools

- Bachelors degree
- Experience working across functional teams and senior stakeholders
- 2 years of experience owning/driving roadmap definition and tradeoff decisions for a technical product
- Experience in data analysis root-cause investigation or quantitative research
- Demonstrated experience using LLMs and AI tools for data analysis process improvement strategy definition or prototyping
- Experience contributing to engineering discussions around technology decisions and system reliability

- Knowledge of agile product development and life-cycle management process
- Bachelors degree in information systems computer science data science engineering business administration finance economics or a related field
- Experience with subscriptions recurring-revenue or consumer services businesses
- Experience working with billing platforms payment systems or subscription lifecycle management
- Familiarity with operational metrics service health monitoring or reliability engineering concepts

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Hawthorne - 129200.00 - 174800.00 USD annually