People Experience and Leave Operations Advisor

Job Description

Are You Ready to Make It Happen at Mondelēz International

Join our Mission to Lead the Future of Snacking. Make It Matter.

The People Experience and Leave Operations Advisor serves as a dual-function role responsible for managing Sedgwick Hartford & other external vendors while providing strategic guidance and support to employees and leaders to enhance the overall people experience. This role acts as a key liaison between HR partners Labor Relations Legal Health Safety & Environment Team and ensure seamless service delivery positive employee experience while maintaining compliance with US State and Federal Law.

The position requires strong stakeholder management vendor coordination and employee advisory capabilities to support operational excellence resolve complex cases and maintain a high standard of service delivery. This role plays a critical role in driving employee engagement managing vendor & stakeholder escalations and supporting organizational initiatives.

Key Responsibilities

1. Strategic Service Alignment (with Internal & External stakeholders)

• Serve as the primary liaison between internal teams and third-party vendors to coordinate leave administration American Disability Act Disability Claims and Workers Compensation.

• Triage and maintains contact with Sedgwick and Hartford Claims Administrator. Build strong partnerships with HR Business Partners Payroll Benefits Operations and leadership teams.

• Facilitate vendor and internal teams alignment meetings to ensure consistent communication and service delivery. -Support change management and communication efforts related to vendor operations.

• Develop and execute change communication plans to ensure clarity and alignment across stakeholders.

2. Vendor Management & Performance

• Participate in vendor performance reviews and recommend corrective actions or process enhancements.

• Monitor vendor performance against service-level agreements (SLAs) turnaround times and quality standards.

• Lead performance calibration sessions and quality reviews with vendors and internal stakeholders.

3. Governance cadence & Process monitoring

• Ensure vendor compliance with contractual obligations company policies and regulatory requirements.

• Partner with vendors to streamline workflows improve response times and enhance service delivery.

• Support transition activities or process stabilization during operational changes or new process implementations.

4. Labor Relations & Regulatory Compliances

• Collaborate with Labor Relations and HR teams to ensure leave practices align with collective agreements company policies and labor standards.

• Serve as a trusted advisor to employees and leaders by providing guidance on leave processes policies and employee support resources.

• Provide guidance on employee leave cases that involve complex labor relations considerations or policy interpretation.

5. Site Visits Capability building & Managing escalations

• Conduct regular site visits to assess operational performance process adherence and service delivery standards.

• Support site readiness during launches transitions or new process & vendor implementation.

• Monitor change effectiveness and recommend improvements to increase adoption and engagement.

• Support onboarding reverse training and knowledge transfer activities for new or transitioning site/plant managers people leads and other key stakeholders

• Monitor escalation trends and recommend preventive measures to reduce recurrence

Qualifications:

• Bachelors degree in human resources or business administration or related field preferred.

• 24 years of experience in Leave of Absence administration HR operations employee relations or people experience roles.

• Experience managing vendor escalations and complex employee cases.

• Experience working with external vendors or third-party administrators.

• Experience supporting cross-functional stakeholders in a fast-paced operational environment.

• Proven experience in data analysis reporting and dashboard development using Power BI.

• Strong knowledge and proven experience of Project Management methodologies and Vendor Project implementation.

• Strong understanding of US State and Federal Law.

• Hybrid Set-up: 3 days onsite and 2 days Work-From-Home

• 20% Travel requirements

Salary and Benefits:

Business Unit Summary

The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here we produce our well-loved household favorites to provide our consumers with the right snack at the right moment made the right way. We have corporate offices sales manufacturing and distribution locations throughout the U.S. to ensure our iconic brandsincluding Oreo and Chips Ahoy! cookies Ritz Wheat Thins and Triscuit crackers and Swedish Fish and Sour Patch Kids confectionery products are close at hand for our consumers across the country.

Mondelēz Global LLC is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected Veteran status sexual orientation gender identity gender expression genetic information or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.

For more information about your Federal rights please see; EEO is the Law Poster Supplement; Pay Transparency Nondiscrimination Provision; Know Your Rights: Workplace Discrimination is Illegal

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