Core Processing Software-Hardware Analyst

• Administers supports and optimizes core processing and related applications/services to meet availability performance and security expectations.
• Coordinates and executes configuration changes patches and upgrades using established change management and communication practices.
• Supports onboarding and implementation of new applications and integrations including requirements gathering testing validation and production readiness.
• Troubleshoots incidents across applications infrastructure interfaces and batch processing; partners with internal teams to drive timely resolution and root-cause prevention.
• Monitors daily and end-of-day processing (batch schedules job streams alerts) to ensure completion accuracy and timely recovery when exceptions occur.
• Participates in an on-call rotation and provides after-hours support for critical processing incidents and maintenance activities.
• Supports scheduled maintenance windows releases and project work including occasional nights and weekends.
• Creates and maintains documentation (runbooks procedures knowledge articles) and identifies opportunities to improve reliability through standardization and automation.
• Maintains regular and reliable attendance.
• Exercises independent judgment and discretion in matters impacting operations risk service levels and customer experience.
• Communicates clearly and professionally (verbal and written) with coworkers leadership vendors and customers.
• Collaboration is essential for this role. Remote work may be available periodically based on business needs; however in-office presence is required.
• Regularly exercising independent judgement and discretion over matters of significance.
• Communicate effectively in-person and otherwise with all coworkers and customers both during regular business hours and before and after regular business hours if necessary.
• Effective communication and collaboration are essential for this role. While remote work may be available periodically there are times when being in the office is necessary to maintain our collaborative efforts. Therefore this position cannot be primarily performed remotely.

• Working knowledge of core processing platforms (Fiserv Premier preferred) including end-of-day processing interfaces and operational controls.
• Working knowledge of content management/workflow platforms (Hyland OnBase/Director/Unity preferred).
• Ability to monitor and respond to alerts job failures and operational exceptions using logging/monitoring tools and documented runbooks.
• Strong troubleshooting skills across applications servers interfaces and batch processing; able to perform root-cause analysis and implement preventive actions.
• Experience following change management release coordination and documentation practices; comfortable creating clear procedures and knowledge articles.
• Understanding of security principles such as least privilege access reviews and handling of sensitive customer and financial data.
• Strong customer service mindset with the ability to translate technical details for non-technical audiences and coordinate effectively with vendors and cross-functional teams.

• Bachelors degree in Information Systems Computer Science or a related field preferred (or equivalent combination of education and experience).
• Experience supporting banking operations and/or a core processing platform (Fiserv Premier preferred) including batch processing and production support.
• Experience supporting Hyland OnBase/Director (or similar document management/workflow platform) preferred.
• Relevant certifications (e.g. ITIL Foundation CompTIA Microsoft or vendor-specific) are a plus.

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