Senior Mid-Office Employee 260505-BRE-002

Location: Amersfoort Netherlands

Overview

Senior role within a Mid Office environment focused on mortgage applications and underwriting processes. Responsible for coordinating operations improving processes and supporting team performance from application approval through to finalization.

Key Responsibilities

• Set up manage and improve training processes
• Create analyze and maintain reports and dashboards
• Handle administrative coordination (scheduling leave tracking authorizations time checks mailbox management)
• Coordinate security incidents and escalate complex cases issues and complaints
• Lead recruitment activities onboarding and training of new team members
• Participate in projects and process improvement initiatives
• Analyze workflows and drive continuous improvement (Lean approach)
• Oversee focus areas such as quality internal controls complaints training risk and coaching

Profile

• Strong communication skills with the ability to explain concepts clearly and patiently
• Customer-focused with a First Time Right mindset
• Proactive analytical and detail-oriented
• Comfortable giving and receiving constructive feedback
• Demonstrates leadership and acts as a role model within the team
• Keeps up to date with mortgage market developments and shares insights

Requirements

• Completed higher professional education (HBO) degree
• Minimum 1 year experience as a Coordinator or Team Leader (preferably in financial services)
• Proven analytical skills and strong Excel proficiency
• Knowledge of mortgage processes within a Mid Office environment
• Strong stakeholder management and advisory skills
• Customer-oriented and flexible mindset
• Relevant financial services certifications (or willingness to obtain within the first year)

Additional Information

• Hybrid working model available
• Must be able to commute within reasonable travel time to the office
• Role may transition from temporary to permanent
• Pre-employment screening required