Director, Provider Success

About Stellar Health:

Historically US Healthcare has relied on a fee-for-service reimbursement system where providers are paid based on the quantity of patient visits and procedures rather than the quality of health outcomes.

At Stellar Health we help primary care providers put patient health first. Our platform - a mix of technology people and analytics - supports providers at the point of care delivering real-time patient information activating practice staff and empowering providers and care teams with incentives that reward the work they are already doing to keep patients healthy. Using the Stellar App our web-based point-of-care tool; practices receive a simple checklist of recommended actions that support the best quality care. Providers and care teams are then paid monthly for each action they complete and Payors save money in reduced healthcare costs along the way.

Stellar is a US-based Health-tech backed by Top VCs (General Atlantic Point72 & Primary Venture Partners) with an established product & proven operating model. Weve shown that we make a real difference for physician practices and their patients.

The Director of Provider Success Market Performance will be responsible for leading and driving performance of our largest markets. The Market Performance team is responsible for ensuring that the healthcare organizations participating in the Stellar program are engaged using the Stellar App effectively and closing critical care gaps for patients. Reporting to our Senior Director Market Performance this role will have four key areas of focus:

• Team Leadership: Lead a team of high performing managers and individual contributors. Support all activities related to driving provider engagement and performance. Develop and grow talent.

• Relationship Development with Provider Organizations: build and foster relationships with executive stakeholders at our most strategic provider organizations to drive engagement and growth.

• Provider Network Performance Management: Utilize data to track network and market trends making actionable data-informed recommendations for team strategy. Partner with your team on executing on that strategy to drive provider performance.

• Cross-functional collaboration and problem-solving: Build strong partnerships with your key market counterparts in Customer Success and Enterprise Growth and across the organization with the broader Operations team Network Growth and Product Teams.

What youll do:

• Oversee grow and develop one of our key markets including the direct management of team managers and various levels of individual contributors

• Deliver on key provider success metrics for your market

• Coach and partner with your team on building and developing relationships with your markets medical groups with a focus on executive-level relationships

• Serve as a point of escalation for key strategic providers in your market

• Partner closely with your Customer Success and Enterprise Growth partners to drive the strategy for your market including being accountable for ARR and provider and customer performance

• Leverage data to inform decisions and recommendations on where the team should focus its efforts adjust strategy prioritize initiatives and develop new tactics

• Work with the broader Provider Success leadership team to develop and implement scalable processes and playbooks

• Collaborate with cross-functional teams to advocate for product/process changes that will result in improved provider experience and performance

Skills and Experience:

• At least 8 years of experience in a healthcare operations role

• At least 5 years of experience in a people management role with demonstrated success in hiring coaching mentoring and developing a high performing team

• Recent experience in Population Health Clinical Operations or Value Based Care organization is a must

• An in-depth understanding of the responsibilities of various roles within a providers office. Demonstrated ability to build stakeholder relationships with these roles.

• Excellent data analysis skills including the ability to utilize Excel and BI tools to understand challenges

• Ability to communicate and build immediate trust across all levels of internal and external stakeholders (from front-desk users to executive teams of large health systems)

Perks & Benefits:

Stellar offers a carefully curated selection of wellness benefits and perks to our employees:

• Medical Dental and Vision Benefits

• Flexible PTO

• Universal Paid Family and Caregiver Leave

• Wellhub Gym Memberships

• Pre-tax commuter benefits HA FSA plans

• Company sponsored One Medical memberships and Citibike memberships

• Medical Travel Benefits

• JOON a flexible lifestyle spending account that gives our team a monthly stipend to spend on what matters most to them

• Stock Options & a 401k matching program

• A broad calendar of company sponsored social events that for our in-office and remote employees

• Company sponsored lunch for all NY HQ employees

Diversity is the key to our success. Stellar Health is an equal opportunity employer and we are open to all qualified applicants regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or expression veteran status or any other legally protected status.

We believe that diverse teams -and the different identities cultures and life experiences our team members bring to the table- enable us to create amazing products find creative solutions to interesting problems and build an inclusive working environment.

Stellar Health Employment Privacy Notice

At Stellar Health your privacy and security as a job seeker is a priority no matter where you are in the interview process. As recruiting scams have become more prevalent please take note of the following practices to ensure the legitimacy of any interaction with our team.

• Please note that any communication from our recruiters and hiring managers at Stellar Health about a job opportunity will only be made by a Stellar Health employee with an @ email address.

• Stellar Health does not utilize third-party agencies for recruitment services and does not conduct text message or chat-based interviews. Any other email addresses agencies or forums may be phishing scams designed to obtain your personal information.

• We will not ask you to provide personal or financial information including but not limited to your social security number online account passwords credit card numbers passport information and other related banking information until we begin onboarding activities which will be coordinated by a member of the Stellar Health People Ops Team with an @ email address.

If you are ever unsure whether you are in contact with a legitimate Stellar Health teammate please contact If you believe youve been a victim of a phishing attack please mark the communication as spam and immediately report it by contacting the U.S. Federal Trade Commission.

Required Experience:

Director