Provider EHR Support Specialist

Job: EHR Support Specialist (804072)

Location : 221 E Lane St Raleigh North Carolina 27601 Remote

The EHR Support Specialist is a key technical role supporting North Carolinas Rural Health Transformation Program (RHTP). This position focuses on assisting rural and underserved healthcare organizations in connecting to and fully utilizing NC HealthConnex the states health information exchange. The Specialist provides expertise in Electronic Health Records (EHRs) healthcare interoperability clinical workflow integration and data quality improvement to ensure providers submit accurate standards aligned clinical data that supports statewide care coordination and population health goals. Additionally this role will assist rural providers utilizing NC HealthConnex tools and exchange services such as NC*Notify and the NC HealthConnex provider clinical portal.

Key Responsibilities

EHR Integration & Technical Onboarding

Lead rural provider onboarding to NC HealthConnex guiding organizations and EHR vendors through connection requirements HL7 v2 exchange C CDA/CCD exchange and services such as NC*Notify.

Conduct technical assessments of EHR capabilities interface configurations and data extraction workflows to identify readiness gaps and implementation needs.

Coordinate with internal NC HIEA and technical teams to support integration tickets clarify requirements and address data ingestion or transformation issues.

Healthcare Interoperability Standards & Compliance

Provide expert guidance on interoperability standards including HL7 v2 C CDA CCD USCDI and NC HIEA Interoperability Standards.

Evaluate provider submissions for adherence to interoperability expectations and troubleshoot issues related to message structure vocabulary standards and transport methods.

Data Quality & Validation

Review clinical data sent by providers for completeness correctness timeliness and conformance to HIE requirements.

Lead or assist with data quality uplift initiatives including validation of HL7 ADT CCD and other structured clinical data.

Work directly with providers and EHR vendors to identify root causes of data issues and support resolution through mapping guidance or workflow adjustments.

Training & Provider Support

Deliver tailored technical assistance trainings and educational materials to help rural providers understand and utilize NC HealthConnex tools.

Collaborate with provider relations and business relations staff to support provider communication training schedules and project coordination.

Assist providers in understanding data flows reporting requirements and best practices for interoperability.

Cross Team & Program Collaboration

Collaborate with NC HIEA teams on interoperability and data quality initiatives.

Support NC HIEAs role in modernizing digital health infrastructure across rural North Carolina including contributions to RHTP implementation and continuous improvement of onboarding processes.

Experience with Electronic Health Record platforms such as Epic Cerner/Oracle Health Allscripts/Veradigm or NextGen. Required 5 Years

Proficiency with healthcare interoperability standards including HL7 v2 C-CDA CCD FHIR and USCDI. Required 5 Years

Experience validating structured clinical data and troubleshooting EHR integration issues. Required 5 Years

Ability to interpret clinical workflows and map them to data exchange requirements Required 3 Years

Strong communication skills with the ability to explain technical topics to non-technical stakeholders. Required 3 Years

Knowledge of HIPAA and health information privacy/security requirements. Required 3 Years

Experience supporting HIE onboarding healthcare interoperability projects or multi-vendor EHR environments. Desired 3 Years

Experience with SQL interface engines or data mapping tools. Desired 3 Years

Familiarity with state or federal digital health programs such as NC HIEA initiatives Medicaid QPHE or NCQA DAV. Desired 3 Years

Experience working with rural or underserved provider settings. Desired 3 Years