ClinicPractice Assistant Lead

Site: The Brigham and Womens Hospital Inc.

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The ideal candidate is an organized proactive professional with strong experience in call center operations and clinic administration. They excel at assisting support staff managing daily workflows and ensuring smooth clinic operations within a fastpaced multidisciplinary environment. Working alongside internationally recognized clinicians and researchers at the Center for Pain Medicine they support an interdisciplinary team dedicated to improving the lives of patients with acute and chronic pain. While not involved in direct patient care they demonstrate professionalism empathy and a commitment to enhancing the patient experience as part of a worldclass program at Brigham and Womens Hospital.

Summary
Responsible for ensuring the smooth operation of clinical practice providing leadership to the clinic team and enhancing patient care delivery. This position requires a proactive individual with strong organizational and communication skills who can effectively manage administrative tasks while supervising support staff.

Does this position require Patient Care
No

Essential Functions
-Supervise and mentor clinic support staff including administrative and clinical assistants.
-Oversee daily operations to ensure efficient workflow and high-quality patient care.
-Collaborate with healthcare providers to coordinate patient appointments and manage patient flow.
-Implement and maintain clinic policies and procedures to enhance operational efficiency.
-Assist in training new staff and providing ongoing education for existing staff.
-Manage patient inquiries concerns and feedback to ensure satisfaction and compliance with standards.

Education
Associates Degree Healthcare Administration required and Bachelors Degree Healthcare Administration preferred

Can this role accept experience in lieu of a degree
Yes

Licenses and Credentials

Experience
Experience working in a healthcare setting 3-5 years required and Experience in a leadership or supervisory role 2-3 years required

Knowledge Skills and Abilities
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Proficiency in electronic health record (EHR) systems and office software.
- Knowledge of medical terminology billing and coding processes.
- Ability to multitask and manage competing priorities in a fast-paced environment.

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Onsite

850 Boylston Street

40

Regular

Day (United States of America)

Pay Range

$21.73 - $31.02/Hourly

Grade

5

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

2200 The Brigham and Womens Hospital Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework