IT & AI Solutions Engineer

Who We Are

ODell HVAC Group is a well-established HVAC equipment representative partnering with engineers building owners and contractorsthroughout Canada. Our success is fueled by our people-first culture where teamwork innovation and professional growth are at the core of everything we do.

Why Work for ODell HVAC Group

At ODell HVAC Group we are committed to a people-first workplace. We offer:

• Competitive Salary & Profit Sharing We recognize and reward contributions to our success.

• Comprehensive Benefits Health Spending Account & RRSP Plan We invest in your well-being and future.

• Professional Development We support continuous learning and career growth for all roles.

• Company-Wide Holiday Shutdown Enjoy paid time off during the holiday season.

• Summer Fridays! Wrap up early on summer afternoons!

Compensation: $60000-$80000 annually

We are seeking an IT & AI Solutions Engineer to join our team. Reporting to the VP Technology you will play a key role in supporting day-to-day IT operations while designing and implementing AI-driven solutions that enhance business performance. This is a hands-on high-impact role that blends technical support with innovation helping to streamline workflows improve efficiency and scale operations across the IT & AI Solutions Engineer will collaborate closely with cross-functional teams to identify opportunities for automation build practical solutions and ensure our systems remain efficient secure and aligned with business needs.

What Youll Be Doing

• Identify and implement AI and automation solutions that improve operational efficiency across departments
• Partner with business leaders to translate operational challenges into practical technology-enabled solutions
• Ensure all systems and solutions are secure well-documented and aligned with company standards
• Support employee onboarding offboarding and role changes including system access and equipment setup
• Assist with business systems support (e.g. ERP/CRM platforms) including troubleshooting testing and process improvements
  
• Support infrastructure and technical projects such as hardware rollouts office expansions and system implementations
• Proactively improve IT operations by reducing recurring issues through automation self-service tools and documentation
• Provide Tier 1 and Tier 2 IT support across office locations including Microsoft 365 devices and core systems
• Manage the full lifecycle of AI initiatives from concept and pilot through to deployment and user adoption
• Design build and maintain AI tools workflows and decision-support solutions using platforms such as Microsoft Copilot Power Automate and Azure AI

• Other responsibilities as assigned

What You Bring

• Post-secondary education in Computer Science or a related program
• Experience supporting Microsoft 365 and end-user technologies
• Exposure to automation tools or AI platforms such as Microsoft Copilot Power Automate or similar technologies
• Minimum one to two (12) years of experience in an IT helpdesk or technical support role
• Ability to communicate effectively with both technical and non-technical stakeholders
• High attention to detail and strong organizational skills
• A proactive mindset with a willingness to learn and continuously develop new technical skills
  
• Excellent written and verbal communication skills
• Experience working with ticketing systems and prioritizing IT requests
• Strong problem-solving skills with the ability to adapt in a fast-paced environment
• Familiarity with ERP or CRM systems (e.g. NetSuite) considered an asset

Accessibility Commitment

At ODell HVAC Groupwereall about building a workplace where everyone can to fostering an inclusive accessible environment in line with the Accessibility for Ontarians with Disabilities Act (AODA).

If you need accommodations during the hiring process or on the job please contact us. We believe that accessibilityisntjust a requirement;itspart of creatinga great placeto work for any accommodation requests or questions reach out to Human Resources.

This job posting is for an existing vacancy.

Required Experience:

Manager