Manager, E-Commerce Operations

We are UMG the Universal Music Group. We are the worlds leading music everything we do we are committed to artistry innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music music publishing merchandising and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters and we produce distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

How we LEAD:

Universal Music Group is seeking an E-Commerce Operations Manager to work across our clients stores to ensure best-in-class eCommerce services are provided to all customers. The ideal candidate thrives in a fastpaced high-volume environment is organized and can react quickly as business needs change.

The E-Commerce Operations Manager handles ongoing tasks and projects working with cross functional departments. They oversee inbound inventory processing maintain efficient logistic operations and monitor various platforms to ensure a quality customer experience through the order life cycle.

How youll CREATE:

Monitor inbound inventory levels to ensure product is arriving and orders are being fulfilled in a timely manner consistent with communicated customer timelines for select roster of stores

Support D2C department with the completion of ad-hoc client store and product requests including review and approval of data entry by store managers at time of store/product launch

Work closely with warehouse partners to streamline communication and drive process and quality

Serve as an advocate for the consumer experience from time of project ideation to post-sale engagement

Lead in weekly meetings to communicate project goals statuses and identify any potential bottlenecks

Produce and distribute frequent receiving shipping and inventory reports including trouble shooting and resolving issues

Manual review reporting and resolution of unfulfilled orders in the order management systems

Constantly collaborate and communicate across various eCommerce teams to assist in projects and flag issues with Customer Service Store Management and overall Operations teams

Available outside of business hours as needed for high security campaign announcement support

Bring your VIBE:

Preferred Bachelors degree in Business Supply Chain or a related field

Supply Chain eCommerce or Software Quality Assurance experience

2-5 years experience working e-commerce

Demonstrated ability to effectively collaborate with many individuals and teams including many different personalities.

A self-starter who is keen to identify opportunities for operational improvement and process documentation

Experience with workflow software (Microsoft Office Google Sheets etc)

Knowledge of Shopify a plus

Excellent verbal and written communication skills with the ability to adjust as needed

Adept at working in a fast-paced environment and successfully juggle multiple projects and tasks with tight deadlines

Extremely detail-oriented and highly organized

Trustworthy with sensitive information

Perks Playlist:

Join an entrepreneurial global organization where authenticity boldness creativity connection drive and insight arent just valuestheyre how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer):

• Comprehensive medical dental and vision coverage

• Including 100% coverage for out-patient in-network mental health services

• Fertility coverage for eligible medical plan participants

• Wellbeing reimbursements for fitness classes spa treatments meal services travel and so much more (up to $720/year)

• Student Loan Repayment Assistance and Tuition Reimbursement

• 401(k) with 100% immediate vesting on the first 5% of your contributions plus an additional UMG contribution

A variety of ways to prioritize much-needed time away from work including:

• Flexible Paid Time Off (PTO) for exempt employees

• 3-weeks PTO for non-exempt employees

• 2-weeks paid Winter Break

• 10 Company Holidays (including Juneteenth and Wellbeing Day)

• Summer Fridays (between Memorial Day and Labor Day)

• Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama Arizona Georgia Mississippi North Carolina South Carolina Tennessee and Utah.

Please note UMG is not enrolled in E-Verify in California and New York and cannot support employment of candidates whose employer must enroll in E-Verify for example candidates on STEM-OPT.

For more information please click on the following links.

E-Verify Participation Poster:English / Spanish

E-Verify Right to Work Poster:EnglishSpanish

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