Operations Coordinator
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Job Location:
Hendersonville, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
The Dispatcher / Operations Coordinatoris responsible forowning the scheduling and lifecycle of compliance service work orders frominitialrequestthrough billing readiness. This role ensures that all work is scheduled efficiently completed on time andmost criticallyentered and closed out with a high degree of accuracy.
This position plays a key role in operational efficiency technician productivity and revenue flow bymaintainingclean complete andtimelywork order data.
Key Responsibilities:
Work Order Management
Create update and manage work orders in the company system
Ensure all required job details areaccurateand complete at creation
Track work order status from assignment through completion
Review completed work orders for accuracy completeness and required documentation
Close out work orders andsubmitthem as billing-ready
Scheduling & Dispatching
Own day-to-day scheduling and prioritization of all compliance work
Assign work orders to technicians based on capacity geography and job type
Maintain balanced workload distribution across technicians
Proactively schedule work to minimize last-minute assignments
Escalate scheduling conflicts capacity constraints or priority issues to management as needed
Customer & Internal Coordination
Field incoming service requests via phone and email
Communicate scheduling timelines and updates to customers as needed
Coordinate with field technicians to ensuretimelyjob completion and proper documentation
Follow up with technicians to resolve missing or incomplete information
Qualifications
2years experiencein dispatching scheduling or operations coordination (service industry preferred)
Strong attention to detail and commitment to data accuracy
Ability to manage multiple priorities and shifting schedules
Comfortable working in systems andmaintainingorganized records
Strong communicationand follow-up skills
Ability to take ownership of workflows and drive tasks to completion
Required Experience:
IC
About Company
Cogent Analytics is a business consulting firm, which provides powerful solutions to the American small business owner.
