USAIT Operations Professional

Position Description:* Performs IT operations and maintenance activities according to approved procedures guidelines and standards. * Supports customization and facilitates IT operations and maintenance processes. * Implements programs and procedures for safeguarding data/information security and safety.* Executes and/or organizes relevant testings.* Designs and documents existing and changed IT operational processes.* Develops necessary service levels in order to fulfill business requirements. * Performs 2nd-level user help desk activities individual coaching and trainings. Impacts: Needs professional technological economical or scientific know how methods tools and principles and applies to differing and variable situations. Needs to solve assigned non-routine tasks to contribute to projects or assignments or to support development of guidelines methods tools or business processes. Key Responsibilities: Experienced Professional These positions are expected to contribute to and deliver business processes or detailed technology solutions in a self-managed and target-oriented manner and thus contributes to team results. Positions focusing on analyzing developing testing or implementing processes technologies and systems in their specific field of expertise from first principles. Targets are short to medium term (best to be characterized as milestones) and achievements are monitored. They may provide functional advice to and integrate services of operational staff or semi-professional colleagues. Typically these functions review to 2 to 5 years of relevant experience in their field of work and :2 years or Master Entry. Knowledge: Good knowledge in a technical field or business method including the basic theoretical background. Develops basic business understanding. Contributes to team effort awareness of expected value add. May improve processes business methods or technical components

Responsibilities:

Change Request Management (generating CRs advising on CR creation coordinating CR implementation and testing)

Incident Management (clarifying and forwarding requests documenting solutions creating FAQs)

Follow-up on system failures

User Account Management (setting up/further developing a user management process user/role controlling documentation)

Planning execution and continuous improvement of the interfaces of CSML IT processes (including service providers)

Participation in IT projects/initiatives (especially in the SAP area)

Competencies:

1. Methodological competence

Extensive knowledge of IT technologies/applications and processes for analysis Design implement and optimize

Project management and coordination: methodically lead/coordinate projects

Consulting expertise in change processes

Structured systematic goal-oriented and independent work

2. Technical Expertise

Expertise in IT processes (SAP ServiceNow LFS BPM GAMA SolMan)

Comprehensive process understanding

Quick comprehension and analytical skills

3. Social Skills

Goal-oriented and effective work in internal and cross-departmental teams

Customer-oriented approach with internal and external partners - coordination of employees at the IT service provider (LogSol Schenker)

Communication and teamwork skills

Drive and perseverance

Personal responsibility and decisiveness

4. Language Skills

English