Technical Support Specialist

Motive

Job Location:

Karachi - Pakistan

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer more productive and more profitable. For the first time ever safety operations and finance teams can manage their drivers vehicles equipment and fleet related spend in a single system. Combined with industry leading AI the Motive platform gives you complete visibility and control and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100000 customers from Fortune 500 enterprises to small businesses across a wide range of industries including transportation and logistics construction energy field service manufacturing agriculture food and beverage retail and the public sector.

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About the Role:

As a Technical Support Specialist you will serve as the main point of contact for issues and questions about Motive. You will not only be responsible for providing world-class assistance via callschatand emails but will also have the opportunity to define Motives support processes and work with our team to develop and scale the Technical Support function.

What Youll Do:

Email Chat and Voice Support - Answer inbound inquiries coming through Motives support hotline live chat feature or support email address during Pacific Standard Time business hours
Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
System Evaluation - evaluate our existing tools and work with engineering to develop tools to enable this function to scale

What Were Looking For:

Natural instinct to empathize with users
Excellent verbal and written communications skills
Native or bilingual spoken and written English skills
Comfortable with rotational shifts
Strong technical and analytical skills
Bachelors degree is required
Internet requirement of at least 50 Mbps wired internet connection

Creating a diverse and inclusive workplace is one of Motives core values. We are an equal opportunity employer and welcome people of different backgrounds experiences abilities and perspectives.

Please review our Candidate Privacy Noticehere.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations.It is Motives policy to require that employees be authorized to receive access to Motive products and technology.

Required Experience:

Who we are:Motive empowers the people who run physical operations with tools to make their work safer more productive and more profitable. For the first time ever safety operations and finance teams can manage their drivers vehicles equipment and fleet related spend in a single system. Combined with...