Call Center Customer Service

Position: Call Center - Customer Service

Location: Naucalpan Estado de México

Work Model:

On-site Model

Monday to Friday 06:00 am to 06:00 pm

We are offering:

Pay rate: $22K - $32K MXN Monthly

Direct Hiring

Law Benefits

Enhaced Employee Benefits

Requirements:

Bachelors degree

1-2 years of Call Center Experience in Customer Service Projects

Communication: clear communication to explain payroll transactions or processes to employees and collaborate with HR/other functional skill teams

English language: excellent communication skills in English (both oral and written)

Customer oriented: experience in handling employee payroll-related matters using CRM tools (Customer Relations Management)

Analytical: good analytical skills with strong attention to details

Time management: ability to thrive in a deadline-driven environment

Confidentiality: ability to handle sensitive financial and personal employee information

Software proficiency: experience with Microsoft tools and other HRIS or payroll software

Finance/accounting: knowledge of basic accounting principles and understanding of financial data

Key Responsabilities:

Customer service: responding to payroll inquiries resolving discrepancies and assisting employees with payroll-related issues regarding paychecks benefits and deductions in a timely and effective manner.

Data analysis: deep dive and provide analysis when needed for effective resolution of inquiries

Collaboration: work with other functional skill teams to investigate and resolve payroll-related issues in a timely and effective manner (e.g. pay pay slip time-absence W2s direct deposits others).

Metrics reports: prepare and deliver daily weekly monthly operational metric reports to measure performance and quality of data or services.

Contact Details:

This is a high-visibility opportunity where your expertise will directly impact on our customers engineering user experiences.