MS Dynamics 365 + Power Platform Architect

Tror AI For Everyone

Job Location:

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Role: MS Dynamics 365 Power Platform Architect (Contact Center)
Location: Atlanta GA (Onsite)
Experience: 14 Years
Job Type: Contract/W2
Duration: Long Term

Must-Have Skills

Strong experience in MS Dynamics 365 Contact Center / Customer Service module (MANDATORY)
Expertise in Power Platform:
Power Apps
Power Automate
Power BI
Hands-on experience in Contact Center / Call Center environments
Experience with chat messaging and email channels
Exposure to AI / Copilot / Virtual Agents
Copilot Studio (Nice to have)

Role Summary

Looking for a senior hands-on architect to lead digital contact center transformation using MS Dynamics 365 and Power Platform.

This role is business-outcome focused not just technical-driving:

Better customer experience (CSAT)
Reduced call volume (self-service / bots)
Improved efficiency & cost

Key Responsibilities

Own end-to-end digital contact center (chat email messaging)
Define and implement AI Copilot and automation strategy
Design and evolve Dynamics 365 contact center platform
Act as onsite advisor to business & tech teams
Drive integrations and enterprise solutions

Required Experience

5 years in digital contact center solutions
Hands-on with Dynamics 365 Customer Service / Omnichannel
Experience with:
AHT (Average Handle Time)
CSAT
Call deflection / containment
Strong background in:
Conversational AI / chatbots
Automation & self-service solutions

Thanks & Regards
Nikhila Gujjarlamudi

LinkedIn:

Role: MS Dynamics 365 Power Platform Architect (Contact Center) Location: Atlanta GA (Onsite) Experience: 14 Years Job Type: Contract/W2 Duration: Long Term Must-Have Skills Strong experience in MS Dynamics 365 Contact Center / Customer Service module (MANDATORY) Expertise in Power Platform: Power...