Senior Claims Adjuster

Business Title(s):Senior Commercial General Liability Property Damage Claims Adjuster

Employment Type:Full-Time

FLSA Status:Exempt

Location:In-Office

Summary:

We are looking for a highly capable Senior General Property Damages Claims Adjuster to join our team and work from our New York City office. This individual will report to the Director of General Property Damages Claims Manager who works in the New York office. This roleadjudicatesmoderately complex commercial general liability property damages claims and provides superb results for our clients.

This is a 100%in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.

Essential Responsibilities:

• Workingunder limited technical direction and within broad limits and authorityadjudicatemoderately complex commercial generalliabilityproperty damage claims potentially with significant impact on departmental results.

• Solving difficultproblems thatrequires an understanding of a broader set of issues.

• Reporting to senior management and underwriters onclaimstrends and developments.

• Analyzing claims forms policies and endorsements client instructions and other records todeterminewhether the loss falls within the policy coverage.

• Investigating claims promptly and thoroughly including interviewing all involved parties.

• Managing claims in litigation

• Managing diarytimelyand complete tasks to ensure that cases move to the best financial outcome andtimelyresolution.

• Creates and reviews reserves in line with market and Argos reserving policy

• Identifyingloss drivers and claims trends to reduce claims frequency and severity through data analysis and improved claim management

• Identifying assigning and coordinating the assignment and coordination ofexpertiseresources toassistin case resolution.

• Preparing reports for file documentation

• Applying creative solutions which result in the best financial outcome.

• Negotiates ina timelyand effective manner to provide cost effective solutions for the company and its customers withinownlimits using a range of negotiation styles.

• Processing mail and prioritizing workload.

• Completing telephone calls and written correspondence to/from various parties (insured claimant etc.).

• Having an appreciation and passion for strong claim management.
  

Qualifications / Experience Required:

• An advanced knowledge of commercial general liability bodily injury claims typicallyacquiredthrough:

• A minimum of five years experienceadjudicatingcommercial generalliabilityproperty damage claims.

• Bachelorsdegree from an accredited university.Two or more insurance designations or fouradditionalyears of related experienceadjudicatinggeneralliabilitybodily injury beyond the minimum experienceabove may be substituted in lieu of a degree.

• Licensed Claims Examiner (Based on state) Must be licensed or have ability to quickly obtain a license in eachjurisdictionrequiring a license toadjudicatefirst party claims within 120 Days.A NY State license is needed.In addition the quickest way to obtain other state licenses would be to obtain a license in FL GA or TX as most states will offer reciprocal licenses from one of these three states.

• Must work independently anddemonstratethe ability to exercise sound judgment.

• Must have excellent communication skills and the ability to build lasting relationships.

• Excellent evaluation and strategic skills.

• Strong claim negotiation skillsa must.Ability to takeproactiveand pragmatic approach to negotiation.

• Mustpossessa strong customer focus.

• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.

• Ability to articulate the financial value of your work at multiple responsibility levels inside our clients business which may include CEO.

• Ability to regularly exercise discretion and independent judgment with respect to matters of significance.

• Demonstrates inner strength. Has the courage to do the right thing anddemonstratesit on a daily basis.

• A strong focus on execution in getting things done right.Proven ability to consistently produce and deliver expected results to all stakeholders by:

• Finding a way to achieve success through adversity.

• Being solution (not problem) focused

• Thinking with a global mindset first.

• Client focus the ability to effectivelydeterminespecific client needs and to provide value added solutions.

• Successful traits (flexibility ability to thrive in change being resourceful on your own)necessaryto work in afast pacedenvironment that is evolving constantly.

• Ability to develop andmaintainproductive relationships with clients businesspartnersand organizational peers with a focus ontimelyand meaningful exchanges of information.

• Exhibit natural and intellectual curiosityin order toconsistently explore and consider all options and is not governed by conventional thinking.

• Useslistening and questioning techniques to effectively gather information from insureds and claimants.

• Demonstrates an understanding of mechanisms available for resolvingclaimssettlement disputes (e.g.arbitration and mediation) and when these are used.

• Proficient in MS Office Suite and other business-related software.

• Polished and professional written and verbal communication skills.

• The ability to read and write English fluently isrequired.

• Mustdemonstratea desire for continued professional development through continuing education and self-development opportunities.
  
  

The base salary range provided below is for hires in those geographic areas only and will becommensuratewith candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that addition to base salary all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package.

• New York City Pay Range:$121482- $144636

About Working in Claims at Argo Group

Argo Group does not treat our claims or our claims professionals as a commodity.The work we offer is challenging diverse and impactful.

Our Adjusters and Managers are empowered to exercise their independent discretion and within broad limits and authority be creative in developing solutions andtreateach case as the unique situation it is.

We have a very flat organizational structure enabling our employeeshavemore interaction with our senior management team especially when it relates to reviewing large losses.

Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas.

We believe in building an inclusive and diverse team and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.