Problem Resolution Specimen Technician

Problem Resolution Specimen Technician - Little Rock AR Monday to Friday 8:00 AM to 5:00 PM

Pay range: $21.34 per hour

Salary offers are based on a wide range of factors including relevant skills training experience education and where applicable certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical financial and developmental. Depending on whether it is a part-time or full-time position some of the benefits offered may include:
Day 1 Medical supplemental health dental & vision for FT employees who work 30 hours
Best-in-class well-being programs
Annual no-cost health assessment program Blueprint for Wellness
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 MyDay off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!

This positionactively works to identify and solve issues in regards to processing and testing laboratory specimens and has complete proficiency in all Specimen TechIII jobduties ProblemResolutionTechs collaborate with Specimen Processing Referral Testing and Technical departments to research and resolve issues in order to expedite specimen testing and result reporting.

• Primary point-of-contact for resolution of common specimen problems and communication with internal departments to avoid testing delays and/orservicefailures
• May be responsible for calling clients to obtain resolution ofproblems
• Demonstrates competency of job duties and SOPsrelated to Specimen Processing problemresolution
• Demonstrates ability to interpret specimen tracking data utilizing all available resources ( logs laboratory information systems front-end automation instrumentation etc.)
• Demonstrates an understanding of the compliance policies relating to test ordering test reporting add-on tests TNPsreflex tests and custompanels
• Supports and/or provides priority handling of samples with limited stability and problems impacting client and patientcare
• Demonstrates ability to correctly and efficiently retrieve specimens from storage investigate sample adequacy research test ordering information specimen requirements andstability
• Responsible for correctly entering TIQs/TNPs
• Responsible for correctly processing documenting and reviewing mislabeled and unlabeledspecimens
• Identifies and escalates trending problems to department management as appropriate.
• Working knowledge of MS Office
• Perform all other job duties asassigned

Required WorkExperience:

Internal candidateswill need a minimum of one year in Specimen TechIII/relatedrole.

Preferred Work Experience:

• Minimum of 3 years Lab experience preferably in a production environment
• Laboratory experience with strong Specimen Processing background preferred.
• Medical background preferred which includes medicalterminology applicable to a clinical laboratory.

Physical and Mental Requirements:

• Must meet productivity and quality standards of thedepartment
• Must be able to handle multiple tasks and work in afast-pacedenvironment
• Works in a biohazard environment practicing good safetyhabits
• Able to sit or stand for longperiods

Skills:

• Must have strong written and verbal communicationskills
• Communicates effectively with all levels of internal and externalstaff
• Ability to professionally handle stressful situations sensitive and confidential informationwith integrity and demonstrate a potential for strong independent problem-solvingskills
• Adheres to Quest Diagnostics core values safety and compliance policies andprocedures
• Fosters a team-oriented work environment.
• Knowledge of medical and laboratory terminologypreferred
• Ensures that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adheredto
• PC skills including the ability to run reports & use to manage workflow; real-timethru-put

Education

• High School Diploma or Equivalent (Required)