Associate Service Desk Specialist (Bureau Of Technology ) Palmer House Chicago Job Fair

Minimum Qualifications

Graduation from an accredited college or university with a Bachelors Degree or higher or

Possession of a High School Diploma or General Education Development (GED) Certificate and

Four (4) years of end-user support experience in help desk or service desk environment or directly related experience or

An equivalent combination of education and/or experience is required.

Physical Requirements:
Sedentary Work involves exerting up to 10 pounds of force occasionally or a negligible amount of force frequentlyto lift carry push pull or otherwise move objects. Sedentary work involves sitting most of the time but mayinvolve walking or standing for brief periods of time.

The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employees normal line of work.

Group and Voluntary Benefits Offered:

Medical Dental and Vision

Basic Term Life Insurance

Pension Plan

Deferred Compensation Program

Employee Assistance Program

Paid Holidays Vacation and Sick Time

Voluntary Benefits

You May Qualify for the Public Service Loan Forgiveness Program (PSLF)

For further information on our excellent benefits package please click on the following link: eligible employees the County has a hybrid work environment which allows employees telecommuting and flexible scheduling options.

Salary Range: $52108 - $ 57570

The County has a hybrid work environment which allows employees telecommuting and flexible scheduling options.

VETERANS PREFERENCE

When applying for employment with Cook County Government preference is given in the application process to honorably discharged Veterans who have served in the Armed Forces of the United States for more than 180consecutive days or during War Time. To take advantage of this preference a Veteran must:

• MEET THE MINIMUM QUALIFICATIONS FOR THE POSITION.
• IDENTIFY THEMSELVES AS A VETERAN ON THEIR EMPLOYMENT APPLICATION BY ANSWERING YES TO THE QUESTION Are you a military veteran
• ATTACH A COPY OF THEIR DD 214 DD 215 or NGB 22 (NOTICE OF SEPARATION) AT TIME OF APPLICATION FILING. IF YOU HAVE MULTIPLE DD 214S 215S OR NGB 22S PLEASE SUBMIT THE ONE WITH THE LATEST DATE. COAST GUARD MUST SUBMIT A CERTIFIED COPY OF THE MILITARY SEPARATION FROM EITHER THE DEPARTMENT OF TRANSPORTATION (BEFORE 911) OR THE DEPARTMENT OF HOMELAND SECURITY (AFTER 911).

The Cook County Department of Veterans Affairs can assist you with obtaining a certified DD214 and having it recorded for you at no charge. Please contact

VETERAN MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS AT TIME OF INTERVIEW.

Candidates who are contacted will be required to produce original required documents (e.g. current drivers license diploma school transcript certifications etc.) listed on the Notice of Job Opportunity within five (5) days of beingextended an offer in writing by the Bureau Chief of BHR (or designee).Candidates will be notified of how to submit required documents.

*Degrees awarded outside of the United States with the exception of those awarded in one of the United States territories and Canada must be credentialed by the World Education Services (WES) Educational Credential Evaluators (ECE) or a National Association of Credential Evaluation (NACES) member organization.

Falsification of any information in the application process will result in disqualification dismissal after hire and/or placement on the Countys Ineligible for Rehire List for a period of two (2) or five (5) years. For current County employees such falsification may result in discipline up to and including termination and placement on the Countys Ineligible for Rehire List for a period of two (2) or five (5) years.SeeCook County Code of Ordinances Article II Sections 44-54Unlawful Practices Relating to Employees and Employment - Penalty 44-56Political Discrimination; Cook County Employment Plan Section V.N.Pre-Interview License and Certification Verification; Supplemental Policy No. 2014-2.13Ineligible for Rehire List; and Cook County Personnel Rules 3.3(b) (7) (d)

*This position requiressuccessful completion of post-offer tests which may include a background check drug screen and medical examination.

NOTE: As an internal candidate should you be offered the position salary allocations shall abide by the Cook County Personnel Rules.

*Must be legally authorized to work in the United States without sponsorship.

Please contact for inquiries about this position

EEO Statement

Cook County Government is an Equal Employment Opportunity (EEO) employer. Cook County prohibits illegal discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to race color sex age religion disability national origin ancestry sexual orientation marital status parental status source of income housing status military service or discharge status gender identity genetic information or any other protected category established by law statute or ordinance as further defined in Chapter 44. Human Resources Article II. Personnel Polices Section 44-53 of the Cook County Code of Ordinances and Chapter 42. Human Relations Article II. Human Rights Section 42-35 of the Cook County Code of Ordinances.

Social Media Disclaimer

The Countys hiring process is governed by the Cook County Employment Plan which prohibits employment actions from being influenced by any Political Reasons or Factors for Non-Exempt Positions. The advertisement of this position by any individual does not constitute an offer or promise of employment promotion or any other employment action and shall not influence the Countys hiring decision. Cook County officials and employees who become aware of or receive a complaint that involves an allegation of Political Reasons or Factors being considered in the hiring process of Non-Exempt positions are obligated to refer the complaint to the Cook County - Office of the Inspector General. If the Cook County Inspector General sustains allegations of Political Reasons or Factors being considered Cook County will disqualify the Applicant or Candidate from consideration for employment and disciplinary action will be imposed on any involved Cook County employees if applicable.

Job Summary

Provides remote technical assistance for end-user hardware and software installation configuration troubleshooting and deployment. Serves as the first point of contact for technical issues via phone email or remote support tools resolving routine issues in accordance with established procedures and escalating complex cases to higher-level IT support teams as necessary.

The Offices Under the President will seek to fill the position by means of the Job Fair process.

JOB FAIR DATE & LOCATION

Wednesday May 27 2026

9:30am to 4pm

Palmer House Hilton Chicago

124 S Wabash Avenue Chicago IL 60603 Chicago Illinois 60602

Qualified applicants will be offered interviews at the Job Fair.

Applicants must interview in-person during the job fair as time permits. Limited spots are available. Pre-registration for the fair is highly encouraged through the event link. On-site registration is also available.

Knowledge Skills and Abilities

Ability to provide basic insight advice and expertise to other professionals management and external contacts in an assigned functional area.

Knowledge of basic and standard principles and practices for a specialized area of focus.

Knowledge of desktop operating systems standard office productivity software and basic networking concepts.

Ability to troubleshoot hardware and software issues using established procedures.

Strong customer service and communication skills.

Proficiency in Microsoft Office applications.

Ability to operate as a team player and communicate basic or narrow-defined knowledge to team members and external stakeholders.