Senior Full Stack Web Developer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Role Overview:
Powering how global enterprises engage digitally this role shapes the performance scalability and experience of Genesys corporate web platform which supports millions of customer interactions and critical demand generation efforts. You will own the end to end delivery of modern web experiences influencing architecture performance and platform evolution across a highly visible digital ecosystem. At Genesys we are redefining customer experience through AI driven innovation and human centered design and this role plays a critical part in delivering fast secure and intelligent digital journeys. You will partner closely with cross functional teams to drive platform modernization elevate engineering standards and enable scalable growth across global markets. This role offers strong visibility into enterprise initiatives exposure to advanced technologies and opportunities to expand influence across platform strategy and engineering leadership.

Key Responsibilities:

• Design and deliver end to end web solutions that improve performance scalability and user experience across global digital properties

• Build responsive accessible front end experiences that drive engagement conversion and customer satisfaction

• Develop and optimize back end services APIs and integrations that enable scalable and reliable web functionality

• Own platform features throughout their lifecycle ensuring reliability maintainability and production readiness

• Drive architectural decisions that enhance system scalability security and long term platform evolution

• Reduce technical debt through modernization efforts that improve engineering velocity and system performance

• Optimize hosting caching and content delivery strategies to improve uptime speed and global accessibility

• Strengthen observability monitoring and incident response to ensure operational excellence and rapid issue resolution

• Implement secure coding practices and contribute to compliance initiatives that protect customer data and platform integrity

• Partner with cross functional stakeholders to align engineering solutions with business goals customer experience and growth strategy

• Mentor engineers and contribute to a culture of technical excellence collaboration and continuous improvement

Required Qualifications:

• 5 or more years of professional experience in full stack web development and engineering

• Strong expertise in HTML5 CSS JavaScript and modern front end development practices

• Solid experience in back end development using PHP or similar technologies

• Proven experience working with CMS driven architectures with strong preference for WordPress

• Demonstrated experience designing and consuming RESTful APIs

• Strong understanding of MySQL database design optimization and security

• Experience working with cloud platforms such as AWS GCP or Azure or enterprise hosting environments

• Strong knowledge of CI/CD pipelines DevOps practices and release automation

• Demonstrated expertise in performance optimization caching strategies CDNs and scalable web architectures

• Strong understanding of web security accessibility standards and regulatory compliance

Preferred Qualifications:

• Experience with containerization technologies such as Docker or infrastructure as code

• Experience with modern front end frameworks such as React Vue or similar

• Experience with WordPress development including theming plugins or enterprise implementations

• Familiarity with NGINX caching layers and advanced performance optimization techniques

• Experience mentoring engineers or leading technical initiatives in enterprise environments

• Background in B2B SaaS or complex global digital ecosystems

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About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.