Pharmacy Technician Lead Representative VFP- Freedom Fertility Remote, MA, AZ, IL
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Job Location:
Waltham, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Village Fertility Pharmacy Group (VFP)part of Freedom Fertility Pharmacy and the Evernorth Health Services division of The Cigna Groupsupports patients on their journey to parenthood through compassionate service and expert clinical support.
As a Pharmacy Lead Technician Representative you will provide day-to-day leadership for both Operations and Call Center teams ensuring efficient workflows quality outcomes and an exceptional patient and clinic experience.
Key Responsibilities:
- Oversee and manage daily workflow for Operations and Call Center teams.
- Serve as a primary point of contact for team support guidance and escalations.
- Monitor real-time performance to ensure productivity quality and service standards are met.
- Manage team email communications and workflow queues.
- Track review and address errors; support Quality Assurance initiatives.
- Coordinate new hire training and onboarding in partnership with leadership.
- Participate in interviewing selection and onboarding of new team members.
- Manage and resolve patient and clinic escalations in a timely professional manner.
- Coach mentor and counsel team members to drive performance improvement.
- Identify and develop team talent; contribute to goal setting and development planning.
- Deliver performance feedback including corrective actions performance appraisals and improvement plans.
- Ensure adherence to operational standards metrics scheduling and policies.
Qualifications:
- Will be required to obtain an active Massachusetts Pharmacy Technician License or MA Pharmacy Technician Trainee License (with ability to obtain full licensure).
- CPhT certification required and a valid Pharmacy Technician license required within the state the applicant resides( AZ MA or IL).
- Minimum 2 years of Operations experience or equivalent leadership experience.
- Minimum 3 years of pharmacy or healthcare experience.
- Advanced knowledge of pharmacy processing systems and phone systems.
- Strong leadership organizational and problem-solving skills.
- Excellent communication skills with the ability to work cross-functionally with patients clinics and internal teams.
- Ability to work independently manage multiple priorities and thrive in a fast-paced environment.
Schedule & Availability:
- Preferred shift: 10:30 AM 7:00 PM (flexibility available).
- Other possible shifts include 9:30 AM 6:00 PM and select 10-hour shifts.
- Flexibility to cover an occasional Saturday shift as needed (rare).
Work Location:
- Remote position
- Preferred states: Massachusetts Arizona or Illinois
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group youll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment youll be offered several health-related benefits including medical vision dental and well-being and behavioral health programs. We also offer 401(k) company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs click here.
About Evernorth Health Services
Evernorth Health Services a division of The Cigna Group creates pharmacy care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process please email for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.
Required Experience:
IC
About Company
Cigna Healthcare offers health insurance plans such as medical and dental to individuals and employers, international health insurance, and Medicare coverage.
