Customer Experience Specialist
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Duties & Responsibilities
Minimum Requirements
- Manage all aspects of allocated accounts.
- Customer retention follow through terminations to ensure equipment is removed and billing is stopped.
- Customer satisfaction resolving customer queries within prescribed time limits.
- Feedback and communication with all internal departments.
- Continued relationship building with top accounts.
- Continued identification of additional sales opportunities.
- Participate in the roll-out of all national deals.
- Regular customer care surveys with allocated accounts.
- Conducting initial on-boarding survey following installations of new accounts.
Minimum Requirements
- Matric/Grade 12
- Relevant qualification
- 2-5 years experience as a Key Account Manager or in a similar role
- Excellent customer service
- Strong accounting ability and understanding
- Good communication interpersonal and organising skills
- Good understanding of company products and service offerings
- Strong problem / query resolution / account reconciliation skills
- Valid drivers licence and own vehicle
Required Experience:
IC
About Company
We form strategic partnerships with our clients to integrate people, places, processes, and tech for facilities management, cleaning solutions, and more.
