Customer Experience Specialist (Mandarin or Hebrew Speaker)

Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security privacy and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI DNS and certificate lifecycle management to secure infrastructure software devices messages AI content and agents. Learn why more than 100000 organizations including 90% of the Fortune 500 choose DigiCert to stop todays threats and prepare for a quantum-safe future

Job summary

We are in the market for a Customer Experience Specialist with professional working proficiency in Mandarin or Hebrewto join our team in Cape Town.
As Customer Experience Specialist (Mandarin or Hebrew Speaker) you will engage with external customers and internal stakeholders through various communication channels execute DigiCerts validation process according to internal documentation and analyze validation test-data to determine whether systems or processes have met validation criteria.

What you will do

• Review incoming application forms validate and submit to DigiCerts technical department
• Engage with external customers and internal stakeholders via phone live chat video calls and email
• Research customer organizations and verify contact details online
• Identify document and alert managers of customer-call trends
• Execute DigiCerts validation process according to our internal documentation
• Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
• Coordinate the implementation or scheduling of validation testing with affected departments and team members
• Learn product features and gather customer requirements to confer with management
• Determine validation objectives and standards with internal managers
• Create populate or maintain databases for tracking validation activities test results or validated systems
• Process incoming and outgoing mail

What you will have

• Professional working proficiency in Mandarin or Hebrew & English (essential)
• 1 years experience in a customer service or similar role
• Tertiary qualification (advantageous)
• Proven track-record in evaluating and mitigating risk
• Detail-orientation aptitude to learn high level of self-motivation high degree of curiosity and ability to work independently
• Excellent written and verbal communication skills
• Tool experience: Microsoft Office and other software applications

Benefits

• Competitive compensation and comprehensive benefits package
• Generous paid time off including holidays andadditionalleave options
• Family-friendly leave policies including maternity paternity and other supportive leave programs
• Health and wellness support including medicalcover(where applicable) gym reimbursements and mental well-being resources
• Pension life insurance and income protection benefits (location dependent)
• Employee Assistance Program with 24/7 confidential support for employees and their families
• Educationassistanceand professional development opportunities
• Access to LinkedIn Learning and continuous learning resources
• Employee referral bonus program andadditionalcompanyperksand discounts
• Business travel insurance and global employee support programs

To protect candidate information and maintain a secure hiring process all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.

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