Electrophisiology Field Service Engineer Bogotá, Colombia

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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About MedTech

Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at are searching for the best talent for Electrophisiology Field Service Engineer.

Purpose: Perform on-site technical service for Electrophysiology medical equipment at customer locations including installation/commissioning preventive maintenance corrective repairs and performance verification. The role is critical to keep systems running reliably to expected performance and in compliance with assigned global factory protocols quality requirements and service documentation addition to executing technical work the Field Service Engineer represents Service as the commercial face at the customer sitebuilding trust through clear communication professionalism and timely follow-through. The impact of this role extends to end customers and patients by helping ensure equipment availability and safe consistent operation in clinical environments.

You will be responsible for:

• Support installation/commissioning configuration and acceptance testing at customer sites.

• Install and perform preventive and corrective maintenance on Electrophysiology equipment (sold and loaned/consigned units).
• Perform software/firmware updates calibrations and safety checks when applicable.
• Run diagnostics to identify root cause(s) and implement corrective actions per the Complaint Management Process.
• Provide written and verbal technical support and troubleshooting for Clinical Account Specialists (CAS).
• Verify equipment performance after service (functional checks) and document results per factory protocols.
• Escalate complex issues and coordinate with factory/technical support until resolution.
• Provide basic user guidance on operation and care of the equipment as needed.
• Plan service visits coordinate parts/tools and ensure timely closure of service activities.
• Partner with field service sales clinical teams and customers to improve service delivery.
• Maintain service records per regulatory requirements and J&Js Quality Management System.
• Manage assigned company assets including the company vehicle (as applicable) tools parts inventory computer and accessories in compliance with company processes and procedures.
• Follow site safety (EHS) requirements and company procedures while working at customer locations.
• Report service status recurring issues and key metrics to support continuous improvement.
• Submit all business travel expenses in compliance with the company T&E policy and within required timelines.
• Complete all assigned trainings on time and as requested.

Qualifications / Requirements:

• Bachelors degree in Biomedical Engineering Electronic Engineering or a related field.

• 2 years of experience maintaining medical equipment preferably in field service with direct customer contact.
• INVIMA registration as Maintenance and Verification Personnel for Class IIB and III medical devices.
• Intermediate English.
• Basic networking/IT knowledge is highly desired.
• Intermediate proficiency with Microsoft Office (Excel Word PowerPoint Outlook).
• Experience preparing and submitting technical service reports in ECM platforms is preferred.
• Ability to lift and move equipment and work in clinical environments.
• Up to 30% travel availability (domestic and international).
• This position is based in Bogotá.
• Valid drivers license and driving experience (company vehicle provided).
• Valid U.S. visa.

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