Service Delivery Escalation Lead
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Job Location:
Brentwood, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Details:
- Work closely with users to fully understand business problems and engage appropriate IT teams to develop solution options.
- Report the status of assigned tasks and projects to management.
- Work to build and maintain relationships which includes within IT team cross-teams customers partners etc.
- Prioritization - At all times we are under time pressure of varying degree and this means prioritizing the work effectively.
- Acts as an escalation point where difficult or controversial calls are received.
- Ensure consistent high quality and accurate technical support to increase client satisfaction.
- Establish and maintain customer service standards and best practices.
- Manage the overall training provided to IT and the business - providing content recommendations review deployments policies and improvements.
- Collaborates with other IT groups and business units to evaluate processes and tools for training opportunities.
- Organized clear and concise communication with employees co-workers and management.
- Manages ad hoc needs presented by leadership or other IT teams
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About Company
PTS Advance is the largest specialist provider of technical talent to the United States’ Oil, Gas & Chemicals, Power & Renewables, Life Sciences, Construction & Infrastructure, and Manufacturing industries.
