At Rapido Solutions Group we connect fast-growing U.S. companies with top global talent.
From Guadalajara and León we create career opportunities that bridge Mexico and the U.S. logistics industry.
We value diversity joy and passion fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work offering wellbeing programs social initiatives and real career growth.
Location: Guadalajara
Schedule: Monday to Friday 07:00 to 14:00
English Level: B2 Intermediate
Salary: $17500 MXN / month
Additional Benefits:
Position Overview
The IT Support Specialist plays a key role in supporting Midway Staffings growing operational needs byproviding frontline technical assistance executing routine audits assisting with project tasks andensuring the smooth operation of IT systems. This position will collaborate with internal teams fieldassociates and leadership providing bilingual (English/Spanish) support and proceduraldocumentation while delivering high-quality customer service.
Duties and Responsibilities
Perform daily and weekly audits on IT-related reports systems and operational processes.
Provide user support and troubleshooting assistance for technical issues via in-person
interactions chat and phone.
Assist in the implementation and support of IT projects as assigned.
Develop and maintain Standard Operating Procedures (SOPs) and other IT-related
documentation.
Ensure timely resolution of support requests escalating issues when necessary.
Collaborate with the Director of IT and IT Support Manager to support ongoing initiatives
and departmental goals.
Work with the MX IT Team Lead in achievement of personal and team KPIs
Contribute to process improvement by identifying opportunities for efficiency and
automation.
Provide general administrative and operational support to the IT team.
Carry out additional duties as assigned.
Position Requirements
At least 1 year of experience in an IT support or customer service role preferably with a help
desk or desktop support function.
Bilingual proficiency in English and Spanish (both written and verbal) C1 or C2 preferred.
Strong troubleshooting and problem-solving abilities with a proactive approach.
Exceptional attention to detail and organizational skills.
Able to quickly learn and adapt to proprietary and third-party software applications including
applicant tracking systems.
Comfortable working in a fast-paced environment with shifting priorities.
Strong interpersonal and communication skills; able to work effectively across diverse teams.
Proficiency in Microsoft Office Suite especially Excel; familiarity with IT ticketing systems is a
plus
Aviso de privacidad: (I). Responsable de la protección de sus datos personales. La empresa denominada FIP SOLUTIONS GROUP S. DE R.L. DE C.V. con domicilio en Avenida Naciones Unidas 6780 int 402 Loma Real Zapopan Jalisco será la Responsable y por ende quien dará tratamiento a sus datos personales. (II). Finalidades del tratamiento de sus datos personales. Se recaba utiliza almacena o transfiere sus datos personales con las finalidades siguientes: proceso de reclutamiento y selección de Rapido Solutions Group a efectos de ajustar su idoneidad para ocupar determinada vacante para la ejecución de ejercicios pruebas y actividades de evaluación en general envío de información de los candidatos a los clientes internos y externos relacionados con el proceso de reclutamiento y selección resguardo de la información de los candidatos para oportunidades laborales futuras registro en bases de datos internas para control y análisis de datos del área de reclutamiento y selección asimismo una vez que el candidato pasa a ser empleado para el cumplimiento de obligaciones legales inherentes a la relación existente con Rápido Solutions Group se resguarda la información con fines estadísticos y de control en las plataformas y software de administración de personal y en cuanto a los expedientes en físicos de empleados se conservan por el tiempo estipulado por la Ley Federal del Trabajo. Para cualquier asunto relacionado con el aviso de privacidad puede ponerse en contacto al correo electrónico .
At Rapido Solutions Group we connect fast-growing U.S. companies with top global talent.From Guadalajara and León we create career opportunities that bridge Mexico and the U.S. logistics industry.We value diversity joy and passion fostering a dynamic workplace where people grow both personally and p...
At Rapido Solutions Group we connect fast-growing U.S. companies with top global talent.
From Guadalajara and León we create career opportunities that bridge Mexico and the U.S. logistics industry.
We value diversity joy and passion fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work offering wellbeing programs social initiatives and real career growth.
Location: Guadalajara
Schedule: Monday to Friday 07:00 to 14:00
English Level: B2 Intermediate
Salary: $17500 MXN / month
Additional Benefits:
Position Overview
The IT Support Specialist plays a key role in supporting Midway Staffings growing operational needs byproviding frontline technical assistance executing routine audits assisting with project tasks andensuring the smooth operation of IT systems. This position will collaborate with internal teams fieldassociates and leadership providing bilingual (English/Spanish) support and proceduraldocumentation while delivering high-quality customer service.
Duties and Responsibilities
Perform daily and weekly audits on IT-related reports systems and operational processes.
Provide user support and troubleshooting assistance for technical issues via in-person
interactions chat and phone.
Assist in the implementation and support of IT projects as assigned.
Develop and maintain Standard Operating Procedures (SOPs) and other IT-related
documentation.
Ensure timely resolution of support requests escalating issues when necessary.
Collaborate with the Director of IT and IT Support Manager to support ongoing initiatives
and departmental goals.
Work with the MX IT Team Lead in achievement of personal and team KPIs
Contribute to process improvement by identifying opportunities for efficiency and
automation.
Provide general administrative and operational support to the IT team.
Carry out additional duties as assigned.
Position Requirements
At least 1 year of experience in an IT support or customer service role preferably with a help
desk or desktop support function.
Bilingual proficiency in English and Spanish (both written and verbal) C1 or C2 preferred.
Strong troubleshooting and problem-solving abilities with a proactive approach.
Exceptional attention to detail and organizational skills.
Able to quickly learn and adapt to proprietary and third-party software applications including
applicant tracking systems.
Comfortable working in a fast-paced environment with shifting priorities.
Strong interpersonal and communication skills; able to work effectively across diverse teams.
Proficiency in Microsoft Office Suite especially Excel; familiarity with IT ticketing systems is a
plus
Aviso de privacidad: (I). Responsable de la protección de sus datos personales. La empresa denominada FIP SOLUTIONS GROUP S. DE R.L. DE C.V. con domicilio en Avenida Naciones Unidas 6780 int 402 Loma Real Zapopan Jalisco será la Responsable y por ende quien dará tratamiento a sus datos personales. (II). Finalidades del tratamiento de sus datos personales. Se recaba utiliza almacena o transfiere sus datos personales con las finalidades siguientes: proceso de reclutamiento y selección de Rapido Solutions Group a efectos de ajustar su idoneidad para ocupar determinada vacante para la ejecución de ejercicios pruebas y actividades de evaluación en general envío de información de los candidatos a los clientes internos y externos relacionados con el proceso de reclutamiento y selección resguardo de la información de los candidatos para oportunidades laborales futuras registro en bases de datos internas para control y análisis de datos del área de reclutamiento y selección asimismo una vez que el candidato pasa a ser empleado para el cumplimiento de obligaciones legales inherentes a la relación existente con Rápido Solutions Group se resguarda la información con fines estadísticos y de control en las plataformas y software de administración de personal y en cuanto a los expedientes en físicos de empleados se conservan por el tiempo estipulado por la Ley Federal del Trabajo. Para cualquier asunto relacionado con el aviso de privacidad puede ponerse en contacto al correo electrónico .
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Posted on:
8 hours ago
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