Manager, Technology

The Opportunity

From the moment you wake up in the morning until you go to bed at night consider the media you consume the adverts you see the apps you use the websites you browse and almost all of the shopping you do online throughout the day. Chances are that every single one of those experiences was touched by an Adobe product!

We have a fantastic opportunity for a Customer Success Engineer (CSE) Manager to join our Adobe Managed Services this role you will lead a team of Customer Success Engineers who are responsible for the partnership between Adobe and our strategic clients driving value realization and return on the clients investment. You will combine people leadership with deep technical experience to develop high-performing teams ensure operational excellence and accelerate customer outcomes.

What Youll Do

People Leadership & Team Development

• Lead mentor and develop a team of Customer Success Engineers fostering a culture of continuous learning accountability and collaboration.
• Conduct regular 1:1s performance reviews and career-development conversations; set clear goals aligned with business objectives and individual growth paths.
• Onboard and retain top talent; build a diverse inclusive team capable of serving a global client base.
• Drive team engagement and well-being proactively identify and address challenges before they impact morale or delivery.

Technical & Operational Excellence

• Serve as the escalation point for complex technical and relationship issues between CSEs and customers
• Oversee content deployment methodologies custom integrations and version upgrades for enterprise customers ensuring quality and consistency across the portfolio.
• Drive the development of procedures automation and auto-scaling capabilities across cloud-hosted environments collaborating with teams that provision monitor and upgrade our enterprise offering.
• Maintain hands-on familiarity with Linux Java Chef and cloud management tooling to guide technical decisions and unblock team members.

AI Adoption & Innovation

• Champion the adoption of AI and machine-learning capabilities internally and across client engagements finding opportunities to harness Adobe AI tools and intelligent automation to enhance customer outcomes.
• Stay current with emerging AI/ML trends tools and guidelines; evaluate their applicability to managed services workflows and proactively introduce efficiency gains.
• Guide the team in using AI-powered analytics predictive insights and automation to improve monitoring incident response and proactive client recommendations.
• Encourage experimentation and responsible AI use ensuring the team can confidently discuss demonstrate and apply AI-enabled features with clients.

Customer Success & Business Growth

• Own overall customer health metrics for the teams portfolio of strategic accounts; monitor satisfaction adoption and retention rates and intervene proactively.
• Partner with Sales Executives and product teams to identify expansion opportunities cultivate future projects and ensure every client contract is renewed.
• Maintain and model executive-level relationships with Directors VPs and C-level leaders of Fortune 500 companies.
• Communicate consistently with clients throughout the contract lifecycle setting expectations calling out risks and ensuring a phenomenal customer experience.

Cross-Team Collaboration

• Work closely with Adobes product teams to influence roadmaps and ensure smooth deployments of new software.
• Collaborate with Engineering Product and Support organizations to drive continuous improvements into the management system.
• Represent the voice of the customer internally translating field insights into actionable product and process improvements.

What Is Needed to Succeed

Must-Have Qualifications

• Management experience leading technical teams in a customer-facing environment with a proven ability to hire develop and retain high performing talent.
• Technical background in cloud hosting including hands-on experience with Microsoft Azure and AWS infrastructure plus a solid understanding of Linux and Java-based apps.
• As a CSE mentor and coach as well as an escalation point for customers you will need a deep understanding of AEM products Sites Assets and Forms.
• Demonstrated AI experience: practical experience using AI/ML tools generative AI platforms or intelligent automation in an enterprise context; ability coach others on AI-powered solutions.
• Proven track record of successfully managing client relationships at the executive level and delivering complex technical projects on time.
• Excellent communication presentation and interpersonal skills (both verbal and written) with the ability to translate technical concepts for non-technical audiences.
• Understanding of enterprise internet business models online processes digital marketing terminology concepts and strategies.

Soft Skills & Leadership Traits

• Real passion for digital marketing client success and developing people.
• Strong emotional intelligence; ability to navigate conflict give constructive feedback and inspire trust across diverse teams.
• Excellent work ethic and leadership presence; comfortable making decisions under ambiguity and excelling in high-pressure situations.
• Adaptable and resilient; thrives in fast-paced evolving environments and champions change within the team.

Nice-to-Have Qualifications

• Experience with Adobe Experience Cloud products
• Certifications in AWS Azure or related cloud/service management frameworks.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity productivity and personalized customer experiences. Adobes industry-leading offerings including Adobe Acrobat Studio Adobe Express Adobe Firefly Creative Cloud Adobe Experience Platform Adobe Experience Manager and GenStudio enable people and businesses to turn ideas into impact powered by AI and driven by human ingenuity.

Our 30000 employees worldwide are creating the future and raising the bar as we drive the next decade of growth. Were on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Lets Adobe together

At Adobe we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life including our values and culture focus on people purpose and community Adobe for All comprehensive benefits programs the stories we tell the customers we serve and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process email or call 1 .

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work your application may not move forward in the process.

At Adobe we empower employees to innovate with AI and we look for candidates eager to do the same. As part of the hiring experience we provide clear guidance on where AI is encouraged during the process and where its restricted during live interviews. See how we think about AI in the hiring experience.

Expected Pay Range:

At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting) the application window will remain open until at least the date and time stated above in Pacific Time in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location no specific application window applies and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.