Senior Solutions Architect, Digital Platforms

The newly created Senior Solutions Architect Digital Experience will play a pivotal role in shaping the endtoend architecture of AFCAs Digital Experience Platform (DXP). From website replatforming to digital applications and multichannel customer journeys youll design secure scalable solutions that balance customer needs business outcomes and regulatory expectations.

Reporting to the Head of Enterprise Architecture this is a handson role for a pragmatic architect who thrives in complex highchange environments and enjoys bridging strategy with realworld delivery. 

What youll do

• Own and define endtoend solution architecture for AFCAs Digital Experience Platform including websites digital applications integrations and supporting services
• Translate customer experience and business requirements into practical implementable architectures aligned to enterprise standards
• Lead architecture design across digital channels content management workflow integration data and security layers
• Partner closely with Delivery Leads Product Owners and business stakeholders to support strong delivery outcomes and customer journeys
• Provide handson architectural guidance to delivery teams including solution designs patterns and tradeoff decisions
• Ensure solutions meet security privacy risk and regulatory requirements in a regulated environment
• Collaborate with vendors system integrators and delivery partners to ensure alignment with target architecture and standards
• Identify and manage architectural risks technical debt and crossprogram dependencies
• Contribute to the ongoing evolution of enterprise and digital architecture standards patterns and roadmaps

Qualifications :

To be successful in this role you will need:

• Significant experience in solution architecture roles within complex enterprise and highly regulated environments.
• Demonstrated experience supporting or leading large digital platform and customer experience transformations including website replatforming and digital applications.
• Strong background working across digital channels customer experience integrations and platform architectures.
• Proven experience in financial services government or other highly regulated industries highly regarded.
• Experience working alongside agile / SAFe delivery teams in transformation programs.
• Strong handson architecture capability not purely advisory.
• Ability to traverse business process design customer journeys and technical architecture endtoend.
• Deep understanding of modern digital architectures (DXP APIs integration patterns cloudbased platforms).
• Excellent stakeholder engagement skills able to influence business delivery and technology leaders.
• Strong analytical and decisionmaking capability balancing speed risk and longterm sustainability.
• Growth mindset with a pragmatic outcomefocused approach.
• Comfortable operating in fastpaced highchange environments.
• Credible technical leader and natural collaborator.
• Clear communicator able to simplify complex concepts for nontechnical stakeholders.
• Customercentric adaptable and deliveryoriented.

Additional Information :

• Silver AWEI Accreditation 2025 Recognised for LGBTQ workplace inclusion.
• Accredited Family Friendly Workplace Supporting work-life balance and inclusivity.
• Hybrid working Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
• Additional and inclusive leave options Flexible public holidays gender affirmation leave womens health leave and bonus paid time off over the end of year holiday period.

To apply

If youre passionate about fairness and believe your skills align with this role we encourage you to apply even if you dont meet every single criterion.

We welcome applications from people of all backgrounds cultures abilities sexual orientations and gender identities. If you require any accessibility support during the recruitment process please reach out to our team at

We believe fairness starts with people. Thats why we dont use AI or automated tools to screen candidates. As a result our processes may take a little longer and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018 AFCA has received more than 634000 complaints helping to secure $2.1 billion in compensation for consumers. 

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

Remote Work :

No

Employment Type :

Full-time