Financial Crimes Officer (Contact Centre)

Join us as a Financial Crime Officer Be on the front line of Fraud Prevention

Are you ready to make a real impact Were looking for Financial Crime Officers to join our Client Growth & Strategy Division as frontline Fraud Fighters helping protect customers and stop fraud in its tracks.

Your opportunity

In this role youll play a critical part in protecting customers financial wellbeing. Youll be the first line of defence against fraud combining sharp analytical thinking with outstanding customer service to identify and act on suspicious activity. Financial Crime Officers achieve this by providing exceptional customer service when interacting with our clients customers through inbound and outbound phone calls as well as ensuring all alerts and necessary escalations of potential fraud cases are completed in a timely manner.

Youll also make an impact by:

• Handle customer interactions via inbound and outbound calls ensuring excellent customer service.
• Accurately and timely complete outputs from fraud detection systems addressing all alerts and fraud cases as needed.
• Liaise with internal departments to assist in the mitigation of fraud.
• Proactively analyse transactional data to identify fraud trends and risks.

This is a 24/7 environment so youll be part of a rotating roster covering day night and weekend shifts to help us support customers at all times.

Qualifications :

What youll bring 

Youre a strong communicator who is passionate about delivering exceptional customer service you perform strongly in fastpaced environments and enjoy contributing to dynamic teams.

To succeed in this role youll have: 

• Previous experience providing customer support ideally within the banking industry or within a fraud team.
• Understanding of the key current and emerging financial crime risks and impacts.
• An understanding of or a high-level interest in the key principles of financial crime management.
• Availability to work 38 hours per week on a rotating 7-day roster.

Youll stand out from the crowd if you have some of the following: 

• Sound knowledge of card related product (credit / debit cards proprietary cards)
• Experience with Card Fraud Detection tools

Additional Information :

Why Cuscal 

At Cuscal youll find a strong successful company thats reimagining the future. And our team is right there at the heart of it all.   

Here youll deliver or support interesting ground-breaking work that has real impact - on Australias financial services sector and the millions of customers it serves.  

Youll innovate alongside skilled smart connected teams. 

And youll build an impressive fulfilling career that continues to grow.   

Youll also enjoy a range of benefits including: 

• Recognition and growth: Celebrate achievements through IGNITE and grow with tailored development opportunities. 
• Wellbeing focus: Access initiatives supporting physical mental and financial health plus discounts via Cuscal Advantage. 
• Diversity and inclusion: Join a workplace that values different perspectives and flexible work arrangements. 

Join us and reimagine the future 

Ready to make an impact Click APPLY to join Cuscal today. 

If youre excited about this opportunity wed love to explore how you can contribute to our vision for the future. Screening and interviews may occur before the job ad closing date so dont wait - apply now. 

Cuscal is an equal opportunity employer committed to an equitable diverse and socially inclusive work environment and a positive barrier-free recruitment process.  

We welcome applicants from an Aboriginal and Torres Strait Islander heritage people living with a disability LGBTQIA and people from culturally diverse backgrounds to explore career opportunities with Cuscal.   

Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms. 

Remote Work :

No

Employment Type :

Full-time